Senior Information Technology Technician

ConnexAI; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A fast-growing tech company in the UK is seeking a Senior IT Technician to support internal infrastructure and manage day-to-day IT operations. In this role, you will onboard new starters, maintain asset registers, troubleshoot issues, and support multiple international offices. The ideal candidate will have Microsoft MTA / MCSA / MCSP certification, experience in a similar role, and a proactive approach to IT challenges. Join a collaborative team solving real-world problems with innovative solutions.

Qualifications

• Experience in supporting end users across technical skill levels.
• Ability to proactively identify and implement IT solutions.
• Experience with IT security practices and user-focused service.

Responsibilities

• Onboard new starters with devices and software.
• Maintain the internal asset register.
• Manage users and permissions via Active Directory.
• Monitor internal systems including antivirus and updates.
• Troubleshoot hardware/software issues.
• Configure and support VPN access.
• Set up VLANs for network segmentation.
• Support and maintain virtual environments.
• Identify opportunities to improve IT processes.
• Act as an escalation point within the team.

Skills

Confident in supporting end users

Proactive and adaptable

Solutions-focused

Ability to manage multiple tasks

Experience managing virtual environments

Education

Microsoft MTA / MCSA / MCSP

Job description

Job Title: Senior IT Technician

Location: Manchester, UK

About the Role

As a Senior IT Technician at ConnexAI, you’ll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you’ll handle day‑to‑day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice.

Based in our Manchester HQ, you’ll work hands‑on with local teams and remotely support international offices to keep everything running smoothly.

Key Responsibilities

• Onboard new starters with devices and software using our standard build process
• Maintain the internal asset register
• Manage users and permissions via Active Directory and Group Policy
• Monitor internal systems, including antivirus, WSUS, and third‑party updates
• Troubleshoot hardware / software issues and coordinate with vendors as needed
• Configure and support VPN access for remote users
• Set up and maintain VLANs to ensure correct network segmentation
• Support and maintain virtual environments
• Identify opportunities to improve internal IT processes
• Act as an escalation point within the Infrastructure team
• Champion a culture of IT security, reliability, and user‑first service

What We’re Looking For

• Confident in supporting end users across varied technical skill levels
• Proactive, adaptable, and solutions‑focused
• Comfortable managing multiple tasks and priorities at once
• Keen to grow your role alongside the business
• Microsoft MTA / MCSA / MCSP (required)
• Experience managing virtual environments

Why Join ConnexAI

With offices across five continents, ConnexAI is one of the UK’s fastest‑growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations.

You’ll be part of a hands‑on, collaborative team solving real‑world challenges, helping shape the tools and processes that support a world‑class SaaS platform.