Senior ICT Consultant - 3rd Line - Buckingshire & Berkshire

PLANET RECRUITMENT SERVICES LTD; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Senior ICT Consultant to support primary schools in Milton Keynes. The role involves maintaining IT hardware and software, handling emergencies, and providing technical support. Ideal candidates will have strong skills in Windows Server, Active Directory, and excellent customer service. Competitive salary between £30,000 - £35,000 with various employee benefits.

Benefits

Pension Scheme

Car scheme

Cycle scheme

Eye care scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Qualifications

• Proven ability to handle 2nd/3rd line issues and ICT emergencies.
• Experience in leading installations of servers and networks.
• Effective planning and organization skills.

Responsibilities

• Act as a liaison between the school and the provider.
• Maintain IT hardware and software across school sites.
• Provide support and mentoring for junior support roles.

Skills

Windows Server, Active Directory

Virtualisation Technologies - particularly HyperV

Cloud Technologies - Office365/Azure

Outstanding customer service

Flexible and adaptable

Excellent team player

Job description

Overview

Position: Senior ICT Consultant

Location: Milton Keynes

Salary: £30,000 - £35,000

Benefits:

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

This role involves supporting a trust of primary schools where you will act as the liaison between the school and the provider, ensuring that they are kept informed about the products and services and managing customer accounts. Responsibilities include maintaining IT hardware and software across school sites to improve ICT provision and enable effective teaching and learning through ICT solutions.

Responsibilities

• Ability to handle 2nd/3rd line issues, respond to ICT emergencies & school complaints.
• Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.
• Provide internal network support.
• Help with the support/mentoring of the 1st/2nd support roles.
• Enforcing and monitoring in line with School policies.
• Internal staff training.
• Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
• Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware)

Skills/Abilities

• Windows Server, Active Directory and Microsoft Operating Systems
• Virtualisation Technologies - particularly HyperV
• Cloud Technologies - Office365/Azure
• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Flexible and adaptable
• Friendly and approachable
• Excellent team player
• Able to work independently and good at planning and organizing own time effectively

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application. If you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on any grounds. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.