Senior Housing and Estate Officer

Reading Borough Council; Derby; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A local authority is seeking a Senior Housing & Estates Officer to lead housing management services and ensure tenants receive the best experience. The role requires strong leadership, excellent communication skills, and a solid understanding of housing legislation. The successful candidate will manage casework and support tenants to prevent homelessness, driving service improvements within a collaborative environment.

Benefits

Generous holiday entitlement

Local Government Pension Scheme

On-site nursery

Qualifications

• Substantial experience in housing management and customer-focused services.
• Strong leadership and mentoring abilities.
• Solid understanding of housing legislation and tenancy management.

Responsibilities

• Lead delivery of housing management services.
• Support tenants and prevent homelessness.
• Manage casework and advise colleagues.

Skills

Leadership

Communication

Problem-solving

Job description

Overview

This position has a hybrid and office based working style.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About The Role

We’re looking for a Senior Housing & Estates Officer to lead and support our housing management services, ensuring our tenants receive the best possible experience.

Key Areas Of Responsibility

• Leading the delivery of excellent housing management services.
• Supporting tenants to sustain their tenancies and prevent homelessness.
• Managing complex casework and providing expert advice to colleagues and residents.
• Ensuring compliance with housing legislation, policies, and the Housing White Paper.
• Driving service improvements and contributing to strategic projects.
• Mentoring and supporting Housing Officers and Assistants.
• Representing the Council at court hearings, public meetings, and community events.

About You

We’re seeking a highly skilled individual with substantial experience in housing management and delivering customer-focused services. The ideal candidate will possess strong leadership and mentoring abilities, excellent communication and interpersonal skills, and a proactive, solution-oriented approach to complex housing challenges. A solid understanding of housing legislation and tenancy management is essential to succeed in this role.

Specific requirements

• Must hold a valid driving licence, have daily access to a vehicle for work purposes, and be able to undertake site visits, including access to all areas of a building.
• Must be available during working hours to attend sites at short notice as required.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.

Benefits

Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:

• Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
• Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
• Be Ambitious - be demanding of our own performance striving to be even better and be prepared to engage with and challenge leaders in a constructive and positive way
• Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A Competitive Salary Alongside a Range Of Benefits Including

• Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years service and 33 days after 10 years' service, with the option to buy additional leave
• A wide range of flexible working opportunities
• Modern working environment at the Civic Offices in the heart of Reading
• Local Government Pension Scheme (LGPS)
• Life Assurance - three times your annual salary (for members of the LGPS)
• On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
• Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
• Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

To arrange a confidential discussion on this position please contact Sonny Green at @reading.gov.uk

Closing Date: Sunday 5th October 2025

Interview Date: To be confirmed

Interview Process: Competency, skills and experienced based questions and preparing and presenting a presentation.

LNKD1_UKTJ