Senior Experience Delivery Manager

Dyson; Malmesbury; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in Malmesbury is looking for a Senior Experience Delivery Manager to oversee digital projects and coordinate with cross-functional teams. The ideal candidate has experience in driving digital asset production, managing stakeholders, and using project management tools. This role offers a performance-related bonus, extensive health benefits, and a dynamic work environment.

Benefits

Performance related bonus

Company paid Life Assurance

Discounts on Dyson machines

Competitive pension scheme

27 days holiday plus statutory bank holidays

Free bus travel to campus

On-site gym and sports centre

Free on-site hair salon

Qualifications

• Proven track record of driving digital asset production across multiple projects.
• Experience managing multiple stakeholders and cross-functional teams.
• Ability to effectively plan and manage high volumes of digital asset demand.

Responsibilities

• Own and manage digital projects through cross-functional squads.
• Gather and ensure accurate requirements for all digital briefs.
• Communicate and report on project status to relevant stakeholders.
• Deliver digital projects according to agreed processes and improve delivery.
• Facilitate daily and weekly team meetings to coordinate efforts.

Skills

Digital asset production

Content Management Systems

Stakeholder management

Project management

Agile methodologies

Tools

Jira

Confluence

Job description

About Us

Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different.

Five years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers and heaters are powering its growth in 75 countries around the world. 2015 saw the addition of Jake Dyson Light to the portfolio, and in April 2016 Dyson took its biggest leap yet, revolutionising the world of health and personal care with the launch of the Dyson Supersonic Hairdryer and since then bringing new pioneering Beauty machines to market through Dyson Airwrap, Dyson Coralle and Dyson Airstrait.

Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience. And attitude counts as much as aptitude.

Our mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences and service that explain our machines, their benefits and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about and solve issues they may have with our machines.

About The Team

The Senior Experience Delivery Manager role is a key part of the Digital Delivery leadership team, reporting into the Experience Delivery Lead. The Senior Experience Delivery Manager will own and manage digital projects, through their dedicated cross-functional Squad of resource. The successful candidate will also be responsible for strategic initiatives, review and roll out of new ways of working across the team and be a key contact for stakeholders across the business.

• Requirements gathering – ensuring that all briefs are accurate, in line with all team’s requirements and are achievable. Where briefs do not meet Digital requirements, support the stakeholder and planning team in providing a more suitable brief.
• Planning – maintaining a backlog of projects. Inputting into forecasting and capacity planning. Ensuring change management processes are adhered to.
• Communication and reporting – communicating status updates via reporting to all relevant teams involved in digital projects, as well as the Experience Delivery Lead and Head of Digital Delivery.
• Production – ensure all digital projects are delivered following the agreed process; – Continuously seek ways to improve Digital delivery process; – Use digital knowledge to enhance our Creative, Copy and Content Management teams to be producing the best digital work in line with the functionality of our systems; – Drive the production team to deliver and adhere to deadlines and to the brief at every level; – Champion use of production software and templating processes by providing training to relevant parties to ensure tools and documentation is used correctly.
• Stakeholder management - communicate clearly and regularly with business stakeholders on the status of projects, managing expectations relating to delivery. Make sure that all projects are understood to the highest degree. Ability to tailor information to different audiences e.g. creative vs technical vs senior management etc.
• Supplier management – where required, brief suppliers and obtain appropriate print/production quotes for projects and communicate out to stakeholders. Manage Supplier relationships and retainers, including deadlines, delivery and quality issues, working alongside the assigned Creative.
• Facilitation – coordination of daily and weekly Squad meetings with all relevant teams within the production process, ensuring that sessions are effective, attendees are adding value and outputs are clear and actionable.
• Digital campaign delivery – ability to understand and support the delivery of multiple digital deliverables including (but not limited to) web pages, third party digital retail assets and eCRM.

About You

• Proven track record of driving digital asset production across multiple projects
• Experience of working with Content Management Systems and Project Tools (Jira and Confluence)
• Experience of working with cross-functional teams and managing multiple stakeholders
• Proven experience and ability to effectively plan and manage high volumes of digital asset demand / briefs
• Previous experience of working with 3rd parties, able to negotiate and interrogate digital design briefs
• Line management experience desirable

Optional experience:

• Experience of managing a Digital / Design studio would be advantageous preferable
• Experience of working alongside technical teams
• Experience and knowledge of Agile ways of workings, including scrum would be desirable

Benefits

Financial:

• Performance related bonus
• Company paid Life Assurance
• Discounts on Dyson machines
• Competitive pension scheme
• Purchase additional holidays

Lifestyle:

• 27 days holiday plus statutory bank holidays
• Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
• On-site parking
• Endless free coffee and tea, and a free lunch
• Free on-site hair salon
• On-site lifestyle Assist
• Electric vehicle scheme

Health:

• Private Medical insurance for all employees
• Employee Assistance Program for employee and dependents
• Digital GP and prescription service
• Fertility treatment support
• On-site gym and sports centre

#LI-KH1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.