Senior Digital Product Manager HomeCare, Memberships & OD

British Gas; Eton Wick; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading utility company is seeking a Senior Digital Product Manager to drive their digital sales strategy. This role involves leading a team, managing a product backlog, and using data to inform product development within an agile environment. The ideal candidate will have a strong background in ecommerce and product management, with proven skills in optimisation and collaboration across teams. This position allows for flexible work arrangements and is located in the UK.

Qualifications

• Proven track record in ecommerce and product management.
• Experience in data-led product optimisation including A/B testing.
• Strong understanding of digital performance and conversion metrics.

Responsibilities

• Own and drive the digital sales strategy for the company.
• Collaborate with UX and UI teams to enhance customer journeys.
• Manage the product backlog prioritising value vs. effort.
• Lead and develop a team in an agile environment.

Skills

Ecommerce and product management experience

Data-led product optimisation

Understanding of digital performance metrics

Collaborative skills with Technology and UX/UI teams

Experience in agile methodologies

Job description

Overview

Senior Digital Product Manager - HomeCare, Memberships & OD. Location: Windsor / Flexible UK locations. Working Pattern: Hybrid, with flexibility including option for compressed hours.

About the Role

Join Centrica Home Product & Design as a Senior Digital Product Manager and take ownership of our digital sales strategy working with brands such as British Gas. You'll lead and develop a small team, working in an agile environment to deliver exceptional customer experiences and drive commercial growth.

As Senior Digital Product Manager, you will :

• Drive Continuous Improvement: Challenge the status quo-your own ideas and those of others-to deliver meaningful growth.
• Own the Digital Sales Strategy: Shape key product hypotheses into impactful features or functionality. Use measurable product principles and OKRs to assess performance and identify areas for improvement.
• Champion Customer-Centricity: Stay ahead of market trends and competitor offerings. Use customer insights to inform product development and digital strategy in fast-moving markets.
• Design Exceptional Experiences: Collaborate with UX and UI teams to create seamless, innovative customer journeys that deliver best-in-class experiences and drive conversions.
• Collaborate Across Functions: Work closely with Propositions, Content, Marketing, and Technology teams to launch and optimise features that enhance the ecommerce experience.
• Manage the Backlog: Own and prioritise the product backlog based on value vs. effort—not just stakeholder requests. Be confident in challenging and pushing back where needed.
• Champion Agile Practices: Advocate for Agile methodologies across the business, demystifying the process and demonstrating its value.
• Build a High-Performing Team: Partner with the Scrum Master to lead a high-performing squad. Actively participate in sprint ceremonies and foster a culture of continuous learning.

What We're Looking For

Essential

• Proven track record in ecommerce and product management
• Deep experience in data-led product optimisation, including A / B and multivariate testing, user research (qualitative and quantitative), and analytics
• Strong understanding of digital performance and conversion metrics
• Passion for data, insights, and performance-driven decision making
• Experience collaborating with Technology, UX / UI, and Design teams in an agile environment

Desirable

• Ability to prioritise based on value vs. effort
• Expertise in writing user stories that put customer needs first
• Structured approach to moving from hypothesis to outcomes (e.g., through user story mapping or design sprints)