Senior Developer Support Engineer

Algolia; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading search API provider in the United Kingdom is seeking a Senior Developer Support Engineer. In this hands-on role, you will assist various developers in integrating our API while collaborating with cross-functional teams to solve complex challenges. If you have experience in web and mobile development and a passion for customer success, this opportunity is for you. The role fosters a proactive and problem-solving environment.

Qualifications

• Experience in web and mobile development technical stacks.
• Ability to assist technical users in integrating APIs.
• Strong problem-solving skills and a hands-on approach.

Responsibilities

• Provide assistance to developers integrating Algolia services.
• Collaborate with customer success and engineering teams.
• Resolve complex issues faced by customers.

Job description

Overview

At Algolia, we are passionate about helping developers and product teams connect their users with what matters most in milliseconds!

Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries, handling billions of search queries monthly.

The Senior Developer Support Engineer is a critical role at Algolia. We’re on the front-lines and are often the first team customers contact when they need help with our products or services. We\u2019re looking for a Senior Developer Support Engineer to assist our technical users with implementing Algolia in a variety of web and mobile development technical stacks.

This could mean helping a developer trying to build the next big thing in their garage, or Fortune 500 companies focused on providing a world-class experience to their millions of users.

As a Senior Developer Support Engineer, you will partner with the customer success, product, and engineering teams to find the best solutions for our customers. We have a hands-on culture, and expect you to roll up your sleeves and get to work solving difficult problems that stand in the way of our customers’ success.