Senior CX Researcher - 12 month FTC

Gymshark; Metropolitan Borough of Solihull; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading fitness brand in Solihull is seeking a Senior CX Researcher to provide actionable insights for decision making. This role involves leading quantitative and qualitative research initiatives and facilitating brand health tracking. Ideal candidates will have strong analytical skills and experience in delivering insights across organizations. Benefits include a competitive bonus scheme, medical insurance options, and a supportive working culture.

Benefits

Competitive bonus scheme

Choice of private medical insurance or healthcare cash plan

25 days holiday plus your birthday and bank holidays

Flexible working culture

Collaborative and inspiring environment

Employer pension contributions up to 7%

Life assurance at four times your salary

50% Gymshark discount

Annual gift card

Wellbeing support

Training resources

Healthy food options

Gym membership

Free parking

Responsibilities

• Lead delivery of brand health tracking and community research panel.
• Analyze qualitative and quantitative research techniques.
• Deliver insights into customers.
• Support rapid growth into a billion-dollar business.
• Enhance skills in a fast-paced environment.

Skills

Ability to lead both quantitative and qualitative research

Skill in synthesizing data and insights

Understanding of brand research value

Experience in sharing insights

Teamwork and support for junior members

Excellent presentation skills

Strong relationship-building skills

Effective project management skills

Job description

Join us as a Senior CX Researcher - 12 month FTC in our Customer Experience team to help deliver actionable insights and ensure we are putting our community members at the centre of decision making.

This is an excellent opportunity for a research professional with a strong understanding of research methodologies, capable of asking the right questions and identifying effective research and analytical methods to solve business problems.

Here's why to come onboard:

• You will work on two core capabilities within the team: leading the delivery of brand health tracking and coordinating our community research panel, helping us understand our community members and supporting our rapid growth into a billion-dollar global business.
• This role is crucial for our service performance, delivering insights into our current and future customers using qualitative and quantitative research techniques.
• Our team and remit are rapidly expanding, offering endless opportunities to test, learn, educate, and build relationships.
• We operate in a fast-paced, agile environment that allows you to enhance your skills alongside your daily activities.
• The role offers a hybrid working pattern with a minimum of three days a week at our Solihull HQ.

What we are looking for:

• Ability to lead both quantitative and qualitative research to a high standard.
• Skill in synthesizing data and insights from various sources into a cohesive story, including secondary market data and primary research outputs.
• Understanding of how brand research can add value to strategic decision-making.
• Experience in sharing insights and driving change across large organizations.
• Ability to work well in a high-performing team and support junior members.
• Excellent presentation skills, able to explain findings confidently to technical and non-technical stakeholders.
• Strong relationship-building skills with stakeholders.
• Effective project management skills, proactively identifying risks and blockers.

Closing date: 30th July.

Belonging at Gymshark:

We are committed to inclusivity and equal opportunities. We strive to accommodate candidates with specific needs or disabilities during our recruitment process. All applicants will be considered fairly. If you require a reasonable adjustment, please contact us via email.

About us:

We aim to unite the conditioning community, providing tools to help individuals reach their physical and mental best. Our team is growing rapidly worldwide, and we invite you to join us on this exciting journey.

The perks:

• Competitive bonus scheme
• Choice of private medical insurance or healthcare cash plan
• 25 days holiday plus your birthday and bank holidays
• Flexible working culture
• Collaborative and inspiring environment
• Employer pension contributions up to 7%
• Life assurance at four times your salary
• 50% Gymshark discount
• Annual gift card
• Wellbeing support, training resources, hardware options, paid time off for health issues, family leave, healthy food options, gym membership, massages, beauty services, and free parking