Senior Customer Success Manager - Enterprise

Street Group; Manchester; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading PropTech company in Manchester seeks a Client Success Manager to enhance relationships with Enterprise clients, ensuring they achieve their business goals. This hybrid role offers competitive pay, including a base salary of £40k-£45k and commission for driving success across products. Suitable candidates will have proven experience in B2B SaaS environments, with strong skills in client relationship management and data utilization.

Benefits

Hybrid-working

£1000 towards a holiday after first year

£500 yearly L&D budget

Birthday off

2 paid days for volunteering

Enhanced leave policies

Mental health support

Flexible working hours

Transport season ticket loans

Sustainability initiatives

Qualifications

• Proven experience managing strategic, high-value client relationships.
• Confident and engaging to senior stakeholders.
• Strong commercial acumen with a customer-first mindset.
• Organized and able to manage multiple priorities.

Responsibilities

• Own relationships with Enterprise clients, focusing on retention and satisfaction.
• Lead clients through onboarding and ongoing engagement.
• Identify upsell opportunities across the Street ecosystem.
• Collaborate with Product, Engineering, and Sales based on client needs.

Skills

Client relationship management

Data literacy

Commercial acumen

Organizational skills

Communication skills

Tools

CRM systems

Customer success tools

Job description

Overview

Manchester (Hybrid, up to 3 days WFH) £40k-45k (OTE of £50k-£55k)

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. As our client base rapidly expands, particularly among enterprise estate agencies, we are entering a pivotal moment of growth, so we\'re investing in dedicated expertise to support our largest and most complex accounts. We want to drive the adoption of our products, and unlock long-term value through strategic partnerships. This is a key role in helping to shape the future of Enterprise customer success at Street Group. Over the past five years, we\'ve been working on Street.co.uk - our groundbreaking product that puts transparency, user experience, and beautiful design at the heart of the property industry. Joining our dynamic and ambitious Street.co.uk team, you will be a dedicated product specialist for our customers as they begin their journey with Street, driving client success while identifying opportunities for growth and long-term value across Street Group\'s ecosystem of products. You\'ll have the autonomy to shape how we deliver value to our largest clients, the opportunity to work with some of the UK\'s biggest estate agency brands, and the chance to make a genuine impact as we scale the business.

Responsibilities

• Own and grow relationships with our Enterprise clients, working closely with them to understand their business goals and ensure our solutions help them succeed, focusing on retention, satisfaction, and delivering measurable impact.
• Lead clients through onboarding, training, and ongoing engagement, helping them get the most from our multi-award-winning software.
• Identify and drive upsell and expansion opportunities across the Street ecosystem.
• Take a proactive, consultative approach to client success - spotting risks early, resolving challenges, and mitigating churn.
• Act as the internal voice of the customer, collaborating with Product, Engineering, and Sales to deliver on client expectations.
• Use data and insight to guide conversations and drive strategic, outcome-focused discussions.
• Support clients through product adoption, process improvements, and wider transformation initiatives.
• Help implement and champion new customer success tools, including our upcoming rollout of a new CS platform.

Qualifications

• Proven experience managing strategic, high-value client relationships in a B2B SaaS, PropTech, or tech-first environment.
• Confident, engaging, and influential to senior stakeholders when leading QBRs and strategic reviews.
• Strong commercial acumen and paired with a customer-first mindset, balancing client success with business growth.
• Data literate and confident using SaaS platforms, customer success tools, and CRM systems.
• Organised, proactive, and able to manage multiple priorities in a fast-paced environment.
• You\'re curious and conscientious, you\'ll make it your business to know everything about our product, and have the communication skills to share that knowledge in a way that inspires.

Benefits

• Hybrid-working - you can work from home up to 3 days per week
• Guilt-Free R&R - £1000 towards a holiday after your first year with the team
• Joining a culture that supports your development and encourages growth
• £500 yearly L&D budget for your career development
• Your birthday on us - we pay, you stay away
• "Give something back" - 2 paid days volunteering on us
• Enhanced maternity, paternity & adoption pay
• Mental health & well-being support via Health Assured
• Regular well-being initiatives
• Flexible working hours
• Public transport season ticket loans
• Paid menopause leave
• Holiday buying scheme
• Joining a new team in an exciting business with huge ambition
• Be a part of something bigger - everyone in our team is passionate about improving the entire property industry
• A chance to work on cutting-edge technology
• Comfortable, relaxed office space - office dogs welcome
• Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
• Company and team off-sites, events and happy hours
• Cycle to work scheme
• Electric car salary sacrifice scheme
• Feel good about sustainability - we\'re a climate-positive company

Salary

£40,000-£45,000 plus commission, with an estimated OTE of £50k-£55k. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

Equality and Interview Process

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complimentary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

Interview Process: 3 stages (incl. a presentation) = Introductory call with one of our Talent team > Hiring Manager Interview > Final interview and presentation.

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there\'s anything you think we should be aware of during the interview process, please do let us know!