Senior Customer Services Assistant (Schools Library Service)

We Manage Jobs(WMJobs); Warwick; On-site; GBP 22,000 - 30,000; Full time

Job summary

A local government service in Warwick is seeking individuals with a strong interest in education and children's literature. This role involves providing advice and resources to promote reading in schools. Applicants should have at least 4 GCSE passes including English and Maths, along with good numeracy and customer service skills. Additional benefits include generous annual leave and a pension scheme.

Benefits

Generous pension scheme

Agile working

Annual leave plus bank holidays

Qualifications

• Interest in education and children's literature.
• Experience working with the public.
• Fluency in spoken English required.

Responsibilities

• Provide expertise and resources to support reading and teaching.
• Work with children and young people's literature.
• Advise and assist in educational settings.

Skills

Good numeracy and literacy

Ability to work with decimal numbers

Customer service experience

Education

4 GCSE passes, grade C or above including English and Maths

Job description

About the Team

Warwickshire Schools Library Service provides quality resources, information and professional advice for the development of reading for pleasure and learning in schools. We are a dedicated team, offering our service across the county of Warwickshire and beyond into neighbouring counties too!

About the Role

You will have an interest in both education and children and young people’s literature. You will be joining a service that provides expertise, advice and resources to support reading and teaching in schools.

Key Requirements

• 4 GCSE passes, grade C or above or equivalent, to include English and Maths
• Good numeracy and literacy which includes the ability to work with decimal numbers and the ability to sort alphabetically
• Experience of working with members of the public in a customer service environment

For further information please see the Job Description and Person Specification.

Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application.

To discuss the role please contact Chris Aston by emailing [e-mail].

Closing date: 8th December 2025

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact [e-mail] and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more.