Senior Customer Advisor - Property

Pratap Partnership Ltd; Doncaster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A private property company in Doncaster is seeking a Customer Service Representative to oversee the customer rental journey and property maintenance. The ideal candidate will have experience in property management and a customer-focused attitude. Responsibilities include liaising with tenants and contractors, managing maintenance tasks, and ensuring a high level of customer service. This role offers competitive pay and excellent progression opportunities within the company.

Benefits

26 days holiday + bank holidays

On-site free parking

Private healthcare

Modern offices with a supportive team environment

Death in service benefit

Pension scheme

Subsidised gym membership

Qualifications

• Previous administrative and customer service experience essential, with a background in property management or similar industry.
• Used to working in a team workflow environment - task-focused and able to balance multiple priorities.
• Excellent problem-solving skills, able to come up with solutions and advise on actions.

Responsibilities

• Work on varied and high-volume tasks property and tenant focused throughout the day.
• Liaise on a daily basis with tenants and prospective tenants, ensuring excellent customer service.
• Coordinate maintenance requests and ensure timely resolution of issues reported by tenants.

Skills

Customer-focused attitude

Problem-solving skills

Strong communication skills

Job description

Overview

Customer-service based role - Property sector- up to £30,000

Working within a private property company, this role within the Customer Support Team oversees all aspects of the customer rental journey, as well as ensuring adequate and compliant property maintenance is carried out by external contractors.

We're looking for someone with experience in either the property, rental, estate agency, housing or similar industry, with a customer-focused attitude, to ensure a positive experience for all residents and prospective tenants.

Benefits

• 26 days holiday + bank holidays, rising with service
• On-site free parking
• Private healthcare
• Modern offices with a supportive team environment
• Death in service benefit
• Pension scheme
• Subsidised gym membership

Responsibilities

• Work on varied and high-volume tasks property and tenant focused tasks throughout the day, generated through customer/tenant queries and requests, property rental lifecycles, and planned and preventative property maintenance tasks
• Liaise on a daily basis with tenants and prospective tenants, ensuring excellent customer service at all times whether on the phone or over email.
• Liaise on a daily basis with external contractors and contracting companies to ensure work is carried out and booked in in a timely manner, and standard of service are upheld
• Coordinate maintenance requests and ensure timely resolution of issues reported by tenants.
• Assist in preparing welcome agreements, renewals, rent reviews and property vacation procedures.
• Maintain accurate records through data entry and record keeping on the IT system

Requirements

• Previous administrative and customer service experience is essential, with a background in property management or similar industry.
• Used to working in a team workflow environment - task-focused and able to balance multiple priorities
• Excellent problem-solving skills, able to come up with solutions and advise on actions
• Works well under pressure with high-volume tasks and frequent interruptions
• Strong communication skills, especially verbal - used to dealing with potentially difficult or vulnerable customers

This is a chance to join a growing business, with a supportive team, in a pivotal customer-facing role. There are excellent opportunities for progression within this business.