Senior/Commercial Claims Technicians - Leeds (Hybrid Working)

Cryer Baker Recruitment Ltd.; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Cryer Baker Recruitment Ltd. is seeking a Senior Claims Technician to join a leading global company. The successful candidate will handle a range of commercial claims and lead a team while ensuring high-quality service delivery. This position offers excellent career progression opportunities and is part remote, based partly from the Leeds office.

Benefits

Excellent staff benefits

Career progression opportunities

Qualifications

• 5+ years' experience in Broking.
• Subject matter expert in one or more lines of business.
• Expert knowledge of claims handling from first notice to settlement.

Responsibilities

• Deliver quality by leading teams and ensuring service level achievements.
• Process claim management activities and handle customer interactions.
• Train and manage escalations as required.

Skills

Exceptional communication skills

Analytical and problem-solving skills

Planning and organising

Resource management

Leadership qualities

Effective team management

Mentoring and motivating

Job description

Reference:

AB/291

Attractive basic salary is dependent on experience plus excellent staff benefits.

An excellent new opportunity has arisen as Senior and or Commercial Claims Technician working for a Global market leading company who offers an unrivalled high level of service to the clients they work with.

This is a part remote home working role and reporting in to their Leeds city centre regional office

You will be working with an experience team of Claims Technicians. Ideally you will have worked within a broking or insurance company environment, however they may consider someone from a commercial account handler background. You will need to be comfortable dealing with a diverse range of niche/speciality commercial claims such as - Marine, Property, US & International Property, Energy, Power, Construction, Specie, Aviation, Casualty, US & International Casualty, A&H, Life Science, Healthcare, Cyber, Financial Products, Reinsurance (Treaty & Facultative) including FNOL.

This opportunity will require you to be able to communicate effectively at all levels, resolve complicated issues and be able make key decisions and implement them. The job profile will would involve dealing with claims from cradle to grave and taking accountability for everything you do.

PRINCIPLE ACCOUNTABILITIES

• Deliver quality by building a knowledge organisation, leading, and guiding teams to build depth and breadth of technical expertise in claims handling
• Ensure achievement of agreed Service Levels
• Ensure implementation of quality checks and maintain quality throughout delivery of service
• Ensure maximum productivity and cross utilisation of resources
• Manage escalations and Customer interactions as and when required
• Responsible for training, content creation and knowledge transfer within the business function
• Process and issue FNOL to all markets, handle and send to client
• Carry out claim management activities, including activities such as issuing claim settlement, fee settlement where required, summary-checking policy document and cover, checking limits, deductible handle all the query management with the Customer claims teams
• Handle claim payments, including reinsurance payments and recoveries
• Process all ECF and Non-ECF claim agreement processes with London Market Bureau and Non-Bureaux markets and relevant stakeholders
• Deliver loss summary and analysis
• TPA management and administration
• Deliver relevant service levels per the pre-defined Customer Service Level Agreement

EXPERIENCE

• 5+ years’ experience in Broking
• Subject matter expert in one or more LOB: Marine, Property, US & International Property, Energy, Power, Construction, Specie, Aviation, Casualty, US & International Casualty, A&H, Life Science, Healthcare, Cyber, Financial Products, Reinsurance (Treaty & Facultative)
• Expert knowledge of claims handling from first notice to settlement
• Working knowledge of binder, treaty, reinsurance, and open market placements

KEY SKILLS

• Exceptional communication skills
• Analytical and problem-solving skills
• Planning and organising
• Resource management
• Leadership qualities and effective team management team
• Ability to mentor and motivate others

There a huge scope to develop within and therefore massive opportunities for career progression.

Attractive basic salary is dependent on experience plus excellent staff benefits.

For further information please contact Andy Baker on 07834 596414/0113 4931720 or email [e-mail]