Senior Collections Specialist - Remote & High-Value Accounts

Solera; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading financial services company in Leeds seeks a Collection Specialist Level 3 to manage high-value accounts and improve the collections process. This senior role involves negotiating with customers, analyzing data for payment behaviors, and mentoring junior staff. Candidates should have relevant experience in collections, strong negotiation skills, and the ability to work in a fast-paced environment. This position is suitable for individuals with a background in finance or business.

Qualifications

• Several years of relevant experience in collections, especially at Level 2 or specialized level.
• In-depth knowledge of laws governing collections activities.
• Familiarity with basic accounting principles.

Responsibilities

• Communicate with customers to address concerns and resolve disputes.
• Handle complex delinquent accounts to maximize recovery.
• Negotiate payment arrangements with customers.
• Ensure compliance with legal regulations.

Skills

Strong negotiation and communication skills

Exceptional problem-solving and analytical skills

Attention to detail and accuracy

Ability to work collaboratively

Excellent customer service skills

Education

Bachelor’s degree in finance, business, or related field

Tools

Collection software

Microsoft Excel

Data analysis tools

Job description

A leading financial services company in Leeds seeks a Collection Specialist Level 3 to manage high-value accounts and improve the collections process. This senior role involves negotiating with customers, analyzing data for payment behaviors, and mentoring junior staff. Candidates should have relevant experience in collections, strong negotiation skills, and the ability to work in a fast-paced environment. This position is suitable for individuals with a background in finance or business.