Senior Claims Handler

Ryan Specialty Group; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance service provider is seeking a Senior Claims Adjuster in London, responsible for managing complex insurance claims, conducting investigations, determining coverage, and negotiating settlements. Candidates should possess at least a Bachelor's degree and have a minimum of 5 years relevant experience. This role requires excellent communication skills and a high level of technical expertise in claims management.

Qualifications

• Minimum of 5 years of related experience.
• Certified Claims Professional (CCP) is preferred.

Responsibilities

• Manage a caseload of complex insurance claims efficiently.
• Conduct thorough investigations into each claim.
• Determine coverage for each claim based on policy terms.
• Negotiate settlements aiming for fair resolutions.
• Maintain up-to-date records of claims and actions taken.

Skills

Claims Management System

Claims Policies and Procedures

Insurance Regulatory Compliance

Data Analysis and Reporting

Claims Handling

Education

Bachelor’s degree in Legal, Finance, Business Administration, or a related field

Job description

Position Summary

The Senior Claims Adjuster is responsible for managing complex insurance claims, including investigating the circumstances of the claim, determining coverage, setting reserves, negotiating settlements, and making recommendations for litigation when necessary. This role requires a high level of technical expertise, excellent communication skills, and the ability to make decisions under pressure.

Location

London - UK - Fenchurch

What will your job entail?

Job Responsibilities:

• Manage a caseload of complex insurance claims, ensuring that each claim is handled efficiently and effectively.
• Conduct thorough investigations into the circumstances of each claim, which may involve reviewing documents, interviewing claimants and witnesses, and inspecting property damage.
• Determine coverage for each claim based on the terms and conditions of the insurance policy.
• Set reserves for each claim, taking into account the potential cost of the claim and the likelihood of a payout.
• Negotiate settlements with claimants, aiming to resolve the claim fairly and cost-effectively.
• Make recommendations for litigation when necessary, liaising with legal counsel and attending court proceedings as required.
• Maintain accurate and up-to-date records of each claim, documenting all actions taken and communications with claimants.
• Provide guidance and support to less experienced claims adjusters, sharing knowledge and expertise.
• Stay up to date with changes in insurance regulations and industry best practices, participating in ongoing professional development activities.
• Liaise with other departments within the company, such as underwriting and customer service, to ensure a coordinated approach to claims management.

Work Experience and Education:

• Bachelor’s degree in Legal, Finance, Business Administration, or a related field with a minimum of 5 years of related experience.

Licenses & Certifications:

• Certified Claims Professional (CCP) is preferred.

Technical/Functional Skills:

• Claims Policies and Procedures
• Claims Management System
• Claims Handling
• Claims Processing
• Claims Resolution
• Claims Review
• Claims Investigation
• Insurance Regulatory Compliance
• Data Analysis and Reporting

Behavioral Skills:

• Effective Communication
• Interpersonal Skills
• Attention to Detail
• Decision Making
• Problem-Solving
• Continuous Learning

Disclaimer

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.