Senior Change & Training Programme Lead

NTT America, Inc.; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A global IT consultancy seeks a Senior Change & Training Programme Lead to manage change processes and train stakeholders for system transitions. The role involves leading a team, developing change strategies, and enhancing communication across projects. Ideal candidates will have strong change management skills and proven experience in complex environments, providing an opportunity to shape client transformations and capitalize on innovative solutions.

Benefits

Home-Based Contract

Generous Holiday Allowance

Free Fridays Initiative

Group Life Assurance

Pension Scheme

Group Income Protection

Private Medical Insurance

Technology and Tools

Wellness Initiatives

Electric Car Leasing Scheme

Qualifications

• Experience of leading and managing organisational change in complex IT driven change programmes.
• Ability to build strong relationships at all levels within customers and prospects.
• Excellent English language skills both written and verbal.

Responsibilities

• Lead the delivery of Business Change, Training, and Benefits.
• Manage all aspects of change management activities across multiple projects.
• Oversee the creation and delivery of blended learning experiences.

Skills

Motivating a team

Inter-personal communication skills

Coaching and mentorship

Change management expertise

Stakeholder engagement

Job description

About NTT DATA Business Solutions:

NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group, a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We provide premier SAP services from consulting to innovations in digital, cloud, automation, and system development to business IT outsourcing.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we help clients solve problems and seize opportunities for growth around SAP strategy and operations.

Our clients trust our deep experience and proven approaches worldwide. Our Change Assurance Practice has been growing consistently over the last 4 years and is a key growth area for the company, with opportunities to help customers achieve their digital transformation goals through change management and project-based training services.

Our Change Management and Training Consultants are encouraged to support the growth of this line of business and contribute to its evolution by proposing ideas and innovations to improve client or colleague benefits. On-the-job training is provided on the NTT DATA Business Solutions project toolset.

Job Summary

As a Senior Change & Training Programme Lead you will support the revenue growth of this key business area and contribute to the company's strategic development. You will be responsible for managing the change process for all impacted stakeholders within the assigned programmes, ensuring end users understand how their roles will evolve, are fully trained, prepared, and equipped to transition to new systems and ways of working. You will ensure methods are applied to suit the programme context and build trusted advisor relationships with customers and colleagues.

Supervisory Responsibilities

• Depending upon the programme you may or may not have supervisory responsibility for other OCM professionals on the programme.
• Other OCM professionals may be part of the NDBS OCM team or part of the client organisation.
• You will be responsible for ensuring the Change & Training methods are understood and executed to achieve programme success.

Duties/Responsibilities

• Lead the delivery of Business Change, Training, and Benefits, managing a team to meet project timelines and quality standards in line with the specific programme SoW.
• Contribute to the Change and Training practice by leading on initiatives or team development.
• Support business development by responding to RFI’s, RFP’s and engaging in client pre-sales activities.
• Work closely with the Project Management Team and Client Organisation to ensure successful project delivery and build trust through:

Change Management Leadership

• Lead and manage all aspects of change management activities across multiple projects, ensuring alignment with business objectives and successful adoption of new technologies and processes.
• Develop and execute change management strategies, plans, and frameworks tailored to each project’s needs.
• Collaborate with senior stakeholders to assess change readiness, define change impacts, and create a change management roadmap.
• Lead change impact assessments, resistance management, and build strong relationships with key stakeholders to facilitate smooth transitions.

Training Programme Leadership

• Lead the development and execution of comprehensive training programs, ensuring all stakeholders are equipped with the necessary skills and knowledge to operate new systems and processes.
• Work closely with subject matter experts (SMEs) to design and deliver training materials and learning modules for different audiences.
• Oversee the creation and delivery of blended learning experiences, including e-learning, in-person training, and hands-on workshops.
• Ensure that training programs are scalable and sustainable for ongoing business needs.

Stakeholder Engagement and Communication

• Serve as the key point of contact for all change and training-related communications, ensuring transparency and clarity throughout the transformation process.
• Engage with senior leadership to ensure alignment on the goals, progress, and outcomes of change and training initiatives.
• Proactively identify and address issues or challenges related to change and training delivery.

Performance Tracking and Reporting

• Develop and implement metrics to measure the effectiveness of change management and training programs.
• Regularly report on progress, success rates, and any adjustments needed to ensure alignment with project timelines and business goals.
• Conduct post-implementation assessments to ensure long-term adoption and return on investment.

Team Leadership and Collaboration

• Lead and mentor a team of change management and training professionals, fostering a collaborative, high-performance culture.
• Collaborate closely with project managers, technical teams, and business analysts to ensure change and training initiatives are integrated into the overall project delivery.

Required Skills / Abilities

Experience

• Experience of leading and managing organisational change in complex IT driven change programmes.

Skills

• Proven ability to motivate a team and to influence and manage a variety of stakeholders without direct Line Management supervision in a period of large scale change.
• Strong and engaging inter-personal and communications skill-sets.
• Ability to coach, help others to help themselves and support the NTT Data Business Solutions goal of ensuring that all of our people have the opportunity to reach their professional potential.
• Ability to build strong, trusted advisor relationships at all levels within Customer & Prospects.
• Ability to quickly see through business processes, interdependencies and cross country and functional perspectives.
• Effective listening skills and manage with empathy, a positive outlook and embraces change.

Personal Attributes

• Well networked within the business and possessing gravitas and credibility amongst peers and senior managers.
• Proactive, confident, and tenacious and will follow actions through to a successful conclusion.
• Possess a high personal drive, work ethic and ability to work in a dynamic and challenging environment with a high level of self-sufficiency.
• Demonstrates good judgement and initiative.
• Excellent English language skills both written and verbal.

Benefits

Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2025 SAP Pinnacle Awards and the Top Employer Award 2025, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. We offer a range of benefits designed to support your well-being, career growth, and work-life balance:

• Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.

• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation.
• Free Fridays Initiative: Experience the unique perk of Free Fridays, granting you an additional 12 days off each year. With one Free Friday granted per month, you 0\'ll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees)
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.