Senior Change Project Manager - Life & Customer Service

M&G; Stirling; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm is seeking an experienced Project Manager to oversee important changes in Customer Service. The role requires strong skills in project methodologies and risk management, ensuring successful delivery of initiatives that enhance customer experiences. Candidates must demonstrate a history of working in agile environments and managing cross-functional teams. This position offers a competitive pension and generous annual leave, alongside opportunities for professional development.

Benefits

Pension scheme of 18%

38 days annual leave

Health & Protection cover

Inspiring Families policy

Qualifications

• Solid expertise in project methodologies, planning processes and change management techniques.
• Strong understanding of risk-management principles.
• Experience working in fast-paced, agile environments.
• Proven experience managing cross-functional teams.
• Experience of project monitoring and reporting.

Responsibilities

• Work collaboratively to enhance business and change controls.
• Take end-to-end responsibility for project delivery.
• Shape the project to drive optimum delivery of outcomes.
• Establish and coordinate change activities across Customer Service.
• Act as the point of escalation for significant risks and issues.
• Monitor and review all aspects of project delivery.
• Ensure effective communication and governance.
• Articulate and manage overall risk exposure.
• Proactively engage and manage stakeholders.

Skills

Project methodologies

Risk management

Stakeholder management

Agile methodologies

Cross-functional team coordination

Job description

A leading financial services firm is seeking an experienced Project Manager to oversee important changes in Customer Service. The role requires strong skills in project methodologies and risk management, ensuring successful delivery of initiatives that enhance customer experiences. Candidates must demonstrate a history of working in agile environments and managing cross-functional teams. This position offers a competitive pension and generous annual leave, alongside opportunities for professional development.