Senior Bridal Consultant-Luxury Fashion Brand-Central London

CVUK; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury bridal retail firm in London is seeking a Senior Bridal Sales Associate to provide exceptional service and manage client relationships. This role involves hosting bridal appointments, achieving sales targets, and enhancing the reputation of the bridal service. Candidates should have experience in luxury retail, strong computer literacy, and a passion for bridalwear. The position offers an opportunity to work in a high-end environment with a focus on sales and customer satisfaction.

Qualifications

• Previous experience in bridal or luxury retail is essential.
• Strong customer-facing background with a focus on exceptional service.
• High proficiency in computer literacy required.

Responsibilities

• Provide personalized service to bridal clients.
• Manage bridal appointment diary and client records.
• Achieve monthly sales targets set by the Bridal Manager.

Skills

Customer service

Computer literacy

Attention to detail

Sales targeting

Education

Qualification in Fashion, Design, or related field

Tools

Excel

Outlook

Job description

Location: London, Flagship Store

Reports to: Bridal Manager

The Role

We are seeking a Senior Bridal Sales Associate to join a luxury bridal retail team at a flagship London store. This role will be responsible for hosting all bridal appointments, managing client relationships, and acting as the first point of contact for bridal enquiries. The successful candidate will help maintain and enhance the reputation of a luxury bridal service offering, while bringing personal expertise and passion to the role.

Key Responsibilities

• Provide a warm, professional, and personalised service to all bridal clients.
• Style brides with complete looks, offering expert advice tailored to individual preferences and special occasions.
• Manage the bridal appointment diary, clienteling records, and process customer information accurately.
• Respond promptly to client enquiries; strong computer literacy is essential due to the administrative demands of the role.
• Consistently achieve monthly sales targets set by the Bridal Manager.
• Maintain product knowledge across all departments, including ready-to-wear and homeware, to create cross-selling opportunities.
• Collaborate with atelier to manage the timeline and workflow of each bridal journey, ensuring an elevated client experience.
• Host fitting appointments in partnership with the in-house fitting team.
• Assist in managing bespoke bridal orders and support the wider bridal department in responsibilities including stock management, visual merchandising, and general store housekeeping.

Essential Requirements

• Previous experience within bridal retail or luxury retail environments.
• Strong background in customer-facing roles with a focus on delivering exceptional service.
• High level of computer literacy with proficiency in Excel and Outlook.
• Strong numeracy and literacy skills.
• A qualification in Fashion, Design, or a related field is desirable.

The Ideal Candidate

• Intelligent, resilient, and optimistic, with a courteous and professional demeanour.
• Excellent communication and multitasking abilities, working effectively as part of a collaborative team.
• Detail-oriented, highly organised, and analytical with strong administrative skills.
• Aesthetic-driven with a passion for luxury retail and bridalwear.
• A proactive and dedicated individual with a history of achieving sales targets while delivering impeccable service.
• Strong knowledge of luxury fashion, fabrics, garment construction, and an awareness of current trends.
• Confident and proud to represent a high-end brand experience.