Senior Booking Clerk

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Liverpool is seeking a dynamic individual to support the delivery of an efficient booking service for patients. This role involves managing appointment bookings, ensuring data quality, and liaising with various teams. Candidates should have excellent communication skills, a commitment to patient care, and strong computer literacy. This position offers a chance to work within a patient-focused environment while upholding the Trust's values.

Qualifications

• Experience in administrative roles within healthcare settings.
• Ability to manage and coordinate patient appointments.
• Knowledge of confidentiality and information governance.

Responsibilities

• Provide outpatient appointment services to patients.
• Liaise with PAs for efficient use of outpatient capacity.
• Handle patient queries and maintain high data quality.

Skills

Excellent communication

Initiative

Computer literacy

Data quality management

Tools

Microsoft Office

Patient Administration Systems (PAS)

Job description

Overview

The Trust's Central Booking Team is looking to recruit a dynamic, committed and patient‑focused individual to support delivery of a comprehensive and efficient booking service for all patients from point of referral through to outpatient appointment. The successful candidate will fulfil a vital role in supporting patient referral management, coordination of appointments, availability of diagnostics and test results, and facilitation of RTT waiting times. Excellent communication and initiative are required, whilst ensuring data quality is completed to high standards. The role will involve close working with various administrative teams and clinical divisions. Computer literacy is essential as the use of Microsoft Office and multiple hospital systems is required on a daily basis.

Key Responsibilities

• Provide an OPD appointment service to new and existing patients of the Trust.
• Liaise with PAs to ensure the efficient use of outpatient capacity by monitoring clinic schedules.
• Deal with patient queries and ensure calls are routed to the appropriate person.
• Support key functions of clinic template management.
• Maintain high data quality and completion of information on PAS.
• Use outpatient waiting‑list functionality on PAS.
• Assist with recording and updating all information as required on PAS, including amendments.
• Coordinate cover of duties across the service lines during periods of holiday and/or sickness.
• Support other team members in providing an efficient and effective administration service to patients and consultants.

Organisational & Communication Duties

• Provide an effective and efficient service to patients booking OPD appointments in accordance with communicated KPIs.
• Ensure inpatient appointment details are communicated in a timely manner in accordance with communicated KPIs.
• Maintain the confidentiality of patient information at all times.
• Communicate with patients, relatives, GPs and external agencies in a caring, sensitive and reassuring manner.
• Sponsor and escalations of issues to PAs, Team Leader and management as appropriate.

Training & Development

• Attend mandatory training in accordance with Trust policy.
• Participate in in‑house training and update skills as required.
• Demonstrate ongoing learning and development related to the role.

Health & Safety / Risk Management

• Adhere to Information Governance, Confidentiality and Information Security policies.
• Follow risk management and health & safety procedures and report any incidents, accidents or hazards.
• Implement safeguarding arrangements for children, young people and vulnerable adults.

Equal Opportunities

The Liverpool Heart & Chest Hospital NHS Foundation Trust is committed to achieving equal opportunities. All employees are expected to observe this policy in relation to the public and fellow employees. All staff are expected to adhere to, and act in accordance with, the values & behaviours of the Trust.

Flexible Working

Flexible working applications will be considered in line with the Trust’s flexible working policies.

Immigration Sponsorship

UKVI guidelines prohibit sponsorship for all Band 2 and 3 posts. Guidelines state that many other posts are also not eligible for sponsorship. Applicants should use UKVI guidance on Skilled Worker Visas to determine eligibility if offered a conditional offer for this role. Skilled Worker/Health and Care visa applicants will need to provide a criminal record certificate from any country lived in for 12 months or more in the last 10 years (applicable also for adult dependants).

Application Process

Please review the job description and person specification carefully before applying to ensure that you meet the essential requirements for the post. All applicants will be contacted and informed by email whether they were successfully shortlisted for interview. As part of your pre‑employment checks we will require at least one written reference from your current or most recent employer; references must be from a professional work email address.