Senior Analyst-Operations Consultant

S&P Global; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global financial services firm is seeking a Customer Support Specialist to join their team in London. The ideal candidate should have experience in a client-facing role, assisting customers with regulatory reporting issues. Proficiency in MS Excel and a strong analytical mindset are essential for success in this position. Join a diverse team and contribute to superior client outcomes in a fast-paced environment.

Benefits

Health care coverage

Generous time off

Continuous learning resources

Retirement planning

Family friendly perks

Qualifications

• Experience in dealing with customer enquiries in a timely manner.
• Ability to grasp technical concepts.
• Close familiarity with regulatory frameworks such as EMIR and MiFID.

Responsibilities

• Manage client workflows effectively until resolution.
• Provide training for clients and assist in problem-solving.
• Conduct site visits to help clients understand the solution.

Skills

Client facing experience

Strong analytical skills

Excellent written and verbal communication

Advanced MS Excel

Understanding of SQL

Knowledge of transaction reporting

Job description

About the Role:

Grade Level (for internal use): 09

Job Summary:

Cappitech is the market leading solution provider for trade and transaction reporting globally offering clients best in class technology and consulting services.

Our cloud-based, cross regulation SaaS platform allows banks, brokers, hedge funds, asset managers, insurance companies and corporates to comply with global regulatory requirements.

Our transaction reporting consulting team is expanding, and you will play an important role in continuing to make it all happen. You will be joining a team of problem solvers with a passion for providing the very best customer experience in a fast-paced environment.

We are a diverse team supporting our global customers by managing their transaction reporting needs.

Position Summary

We are looking for a someone who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable in communicating with clients, answering regulatory queries, and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC and/or SFTR. The role is client facing and requires a high degree of technical competence.

Duties and Accountabilities

• Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
• Helping clients understand how the solution works and how to resolve reporting issues
• Involvement in client training and site visits
• Escalate issues in a timely manner and ensure follow and resolution.
• Assist in validation or UAT for issue resolution
• Working on Client specific projects

Business Competencies

Experience

• Client facing experience
• Financial services experience preferred particularly securities finance
• Knowledge of transaction reporting desired
• Ability to grasp concepts of a technical nature
• Advanced MS Excel skills preferred
• Understanding of SQL, API
• Knowledge of other vendor systems useful

Personal Competencies

Personal impact

• Strong analytical skills
• Be proactive and able to work independently
• Ability to listen, learn quickly and demonstrate initiative
• Good attention to detail
• Focused on delivery

Communication

• Must be an excellent written and verbal communicator
• Excellent interpersonal skills
• Able to easily adapt communication style in different situations
• Committed to high quality output
• Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must

• Ability to collaborate effectively with team

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [e-mail] and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf