Senior Allocations & Lettings Officer

Essential Employment; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Senior Allocations & Lettings Officer in West London. The role involves overseeing housing allocations and lettings, managing stakeholder enquiries, and ensuring new build homes are delivered on time. The ideal candidate will have proven experience in housing allocations, excellent communication skills, and the ability to handle complex situations. The position is full-time and pays up to £38 per hour.

Qualifications

• Proven experience in housing allocations, preferably within a local authority or housing provider setting.
• Strong understanding of housing supply pipelines, new build schemes, and tenure types.
• Excellent communication and interpersonal skills, capable of managing complex and sensitive situations.

Responsibilities

• Oversee the allocation and letting of permanent housing stock.
• Respond to and manage customer and stakeholder enquiries.
• Collaborate with teams to ensure timely delivery of new build homes.
• Manage sensitive conversations with applicants on housing registration.

Skills

Housing allocations experience

Communication skills

Problem-solving approach

Ability to work under pressure

Job description

Senior Allocations & Lettings Officer needed in West London, paying up to £38 per hour, ref 005389

Full-time hours on a temporary basis

Key Responsibilities

About the Role:
We are seeking a highly skilled Senior Allocations & Lettings Officer to join our team. This role involves leading the delivery of housing allocations and lettings across a diverse portfolio. The ideal candidate will have a strong understanding of housing supply, affordability challenges, and various tenures emerging from new build developments.

You will manage high volumes of customer and stakeholder enquiries, coordinate new build supply, and proactively manage housing availability to meet demand. This position focuses on permanent housing allocations, not temporary accommodation.

Key Responsibilities:

• Oversee the allocation and letting of permanent housing stock across various tenures.
• Respond to and manage a high volume of customer and stakeholder enquiries, including those from Councillors and partner agencies.
• Collaborate with internal teams and external partners to ensure timely delivery and readiness of new build homes.
• Navigate affordability issues and match applicants to suitable housing options.
• Manage sensitive conversations with applicants on the housing register, providing clear guidance and realistic expectations.
• Advocate for clients while balancing organisational priorities and housing availability.
• Maintain accurate records and contribute to service development and improvement.

Ideal Experience:

• Proven experience in housing allocations, preferably within a local authority or housing provider setting.
• Strong understanding of housing supply pipelines, new build schemes, and tenure types.
• Excellent communication and interpersonal skills, capable of managing complex and sensitive situations.
• Ability to work under pressure, prioritise effectively, and deliver results in a fast-paced environment.
• Collaborative and proactive problem-solving approach.

If interested, please email your CV to [e-mail] quoting the reference number.

Essential Employment acts as an Employment Business for this vacancy. We are an Equal Opportunities Employer.

All roles may be subject to pre-employment checks, including references, so please be prepared.