Senior Account Manager

Premium Credit; Leatherhead; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Leatherhead is seeking a Senior Account Manager to drive growth and manage partner relationships. You will support account management in a fast-paced environment, achieving targets and ensuring customer satisfaction. The ideal candidate has a strong sales background in insurance or finance, excellent negotiation skills, and is passionate about delivering outstanding service. This role offers a competitive salary, hybrid working, and comprehensive benefits.

Benefits

Competitive salary and incentive plan

Workplace pension scheme

25 days annual leave

Private health and dental cover

Support for personal development

Employee Assistance Programme access

Qualifications

• Demonstrable sales background within an insurer, insurance broker, finance company, or bank.
• Ability to manage relationships and resolve issues.
• Excellent negotiation skills with a drive to close business opportunities.
• Highly organized with efficient administration skills.
• Willingness to travel for client meetings.

Responsibilities

• Develop and maintain relationships within partner accounts.
• Support and manage partner calls and interactions.
• Create and nurture long-term relationships promoting high quality sales.
• Prepare and present regular reports for partner accounts.
• Maintain accurate records of all activity within the CRM.

Skills

Relationship management

Negotiation skills

Organizational skills

Sales skills

Customer satisfaction focus

Tools

CRM systems

Job description

Overview

Senior Account Manager – Field Based. Premium Credit are a market leader in insurance premium finance and annually charged services such as school fees, golf club membership and season tickets. We're experiencing significant growth in all business areas and are looking for a Senior Account Manager to join our insurance premium finance team to help us build on that success. We're an award-winning business generating £5.5bn of loans annually and supporting over 2.9mn customers to create opportunities through convenient payments. The only BIBA accredited finance provider and winner of the Insurance Choice Awards 'Premium Finance Partner of the Year', you can be assured that you'll be joining a high performing and effective team. Recently certified as a Great Place to Work, we have a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.2 and a Silver Sustainability medal, all of which are a testament to our colleagues who provide outstanding service to our partners and customers daily.

The Role

This is an exciting time of growth for us, and our Senior Account Manager will help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people. Reporting to the Head of Regions and Networks, you will manage opportunities through diligent sale pipelining and account management, achieving agreed targets through existing account penetration. You will

• Develop and maintain relationships within your partner accounts, monitoring contractual performance and ensuring minimum requirements are met.
• Support and manage partner calls and interactions, acting as the key entry point into the relevant operational team
• Create and nurture long-term relationships, promoting high quality sales, supply and customer service processes
• Undertake face to face and online meetings to review and consult on account performance, sharing best practice and understanding partner needs to identify opportunities
• Prepare and present regular reports for partner accounts and internal teams, with narrative and insights
• Maintain accurate records of all activity within the CRM, producing weekly and monthly reports to demonstrate activity and sales pipeline.

Who we are looking for

If you’re an individual who thrives in a fast-paced environment, able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience. To be successful as our Senior Account Manager you have a demonstrable sales background within an insurer, insurance broker, finance company or bank. You are

• Able to manage relationships, demonstrating the ability to resolve issues
• An excellent negotiator and are driven to close business opportunities
• Highly organised and able to balance effective account management with efficient administration systems
• Able to travel for client meetings, conferences, exhibitions and sales meetings, with some overnight stays.
• Passionate about delivering outstanding levels of customer satisfaction

Benefits

• Competitive salary and incentive plan
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Private health and dental cover
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders