Senior 3rd Line Service Desk Engineer – Azure & Security

Focus Resourcing; Wales; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading IT services provider is seeking an experienced 3rd Line Service Desk Engineer for a hybrid role, combining remote work with time at the Cardiff head office and client sites. The role requires expertise in infrastructure management, advanced technical support, and security compliance. Candidates should have a Bachelor's degree in IT and relevant experience, offering a competitive salary of £30k-35k alongside excellent benefits including private healthcare and a generous holiday package.

Benefits

Private Healthcare Package through BUPA

Death in Service (4 x salary)

Group Income Protection

23 days holiday per year plus bank holidays

First class reward and recognition initiatives

Discounted gym membership

Qualifications

• Minimum of 5 years of experience in a similar role.
• Strong analytical and reporting skills.
• Proficiency in managing virtual machines and security systems.

Responsibilities

• Maintain and support Microsoft Infrastructure including Azure and VMs.
• Oversee Endpoint Management tools and security baselines.
• Develop PowerShell scripts for operational efficiency.
• Ensure smooth Backup and Disaster Recovery processes.
• Engage in technical projects and monthly client meetings.
• Handle service desk tickets and contribute to knowledge base.

Skills

Advanced technical support

Infrastructure management

Security compliance

PowerShell scripting

Problem-solving skills

Communication skills

Education

Bachelor's degree in computer science or related field

Tools

Azure

AWS

Intune

Manage Engine

Job description

A leading IT services provider is seeking an experienced 3rd Line Service Desk Engineer for a hybrid role, combining remote work with time at the Cardiff head office and client sites. The role requires expertise in infrastructure management, advanced technical support, and security compliance. Candidates should have a Bachelor's degree in IT and relevant experience, offering a competitive salary of £30k-35k alongside excellent benefits including private healthcare and a generous holiday package.