Security Supervisor

Anchor Group Services; Stretford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A security service provider in Stretford is seeking an experienced Security Supervisor to lead day-to-day operations. The role includes ensuring a safe environment, managing customer interactions, and leading emergency procedures. Key qualifications include a valid SIA Door Supervisor licence and strong customer service skills. Enjoy access to training, pensions, and rewards. Interested candidates are encouraged to apply now.

Benefits

Access to nationally recognised courses

Cycle to Work Scheme

Full uniform provided

Free Employee Assistance Programme

Qualifications

• Full 5-year checkable employment history required.
• Valid frontline SIA Door Supervisor licence is essential.
• Strong customer service skills and the ability to manage conflict.

Responsibilities

• Oversee day-to-day security operations and ensure safety.
• Lead emergency procedures and incident responses.
• Handle customer queries and complaints professionally.

Skills

Customer service skills

Conflict management

Communication skills

Reliability

Positive attitude

Job description

An exciting opportunity has arisen at Anchor Group Services for an experienced Security Supervisor to join our established security team at Trafford Palazzo. The successful candidate will play a key role in overseeing the day‑to‑day security operations, ensuring a safe, secure, and welcoming environment for staff, customers, visitors, and tenants. You will work closely with site management and the client to ensure the highest standards of service delivery are consistently met. A valid SIA Door Supervisor licence is essential for this role, and a CCTV licence is highly desirable.

Responsibilities

• Protect the client's property, people, and assets in accordance with site Assignment Instructions (AIs) and procedures.
• Prevent loss and damage by identifying and reporting irregularities and enforcing site policies.
• Lead and coordinate emergency procedures, evacuations, and incident responses when required.
• Follow all escalation procedures with Anchor Group Services and Centre Management.
• Support Control Room and CCTV operations, ensuring GDPR compliance and accurate documentation.
• Oversee daily security operations, including effective control of keys and equipment.
• Ensure all health & safety inspections and patrols are completed in line with site compliance requirements.
• Report all incidents, accidents, damage, defects, and near misses promptly via verbal communication followed by detailed written reports.
• Maintain a safe, helpful, and secure environment at all times.
• Handle customer queries and complaints professionally, escalating to senior management when required.

Qualifications

• A full 5‑year checkable employment history.
• A valid frontline SIA Door Supervisor licence.
• Strong customer service skills and confidence to manage conflict appropriately.
• Flexibility to meet operational requirements.
• Excellent written and verbal communication skills.
• A smart, professional appearance.
• Reliability, punctuality, and a positive attitude.
• High levels of enthusiasm and the ability to work in a fast‑paced environment.

Training & Benefits

• Access to a range of nationally recognised courses via the Anchor Academy.
• Access to SIA Top‑Up and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension (if earnings reach the minimum requirement).
• Stream – access to pay as you earn it.
• Cycle to Work Scheme available.
• Full uniform provided.
• Free Employee Assistance Programme 24/7 including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards.

What's Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch. Other companies may call this role: Security Team Manager, Security Team Supervisor, SIA Supervisor, Site Supervisor, Contract Supervisor, Team Leader.

Within commuting distance of: Altrincham, Sale, Stretford, Salford, Urmston, Eccles, Monton, Worsley, Swinton, Walkden, Prestwich, Whitefield, Radcliffe, Bury, Bolton, Farnworth, Little Lever, Horwich, Leigh, Atherton, Tyldesley, Stockport, Cheadle, Gatley, Heald Green, Wilmslow, Hazel Grove, Bramhall, Marple, Hyde, Denton, Droylsden, Ashton‑under‑Lyne, Stalybridge, Mossley, Rochdale.