Security Receptionist | Kent and Medway Mental Health NHS Trust

Kent and Medway NHS and Social Care Partnership Trust; Maidstone; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in Kent is seeking a Band 3 Security Receptionist to ensure efficient and secure operations at the reception of the Trevor Gibbens Unit in Maidstone. Responsibilities include conducting identity checks, maintaining visitor records, and presenting a professional image. Ideal candidates should have experience in security or customer service, with strong communication skills. Join a supportive team passionate about mental health care. Applications close on 30 Dec 2025.

Qualifications

• Experience in security or reception roles is desirable.
• Ability to follow security protocols and procedures.
• Excellent interpersonal skills to interact with patients and staff.

Responsibilities

• Ensure efficient and secure operation at the reception area.
• Conduct identity checks and compliance with security equipment.
• Maintain up-to-date records of staff and visitor entries.

Skills

Security monitoring

Effective communication

Customer service

Job description

Band 3 Security Receptionist

An exciting opportunity has arisen for a Band 3 Security Receptionist to join our busy team at the Trevor Gibbens Unit in Maidstone.

As a key member of the Reception Team, you will be responsible for ensuring the efficient and secure operation of the reception area.

Responsibilities

• Carrying out all tasks in line with the Unit's Security and Reception procedures, maintaining effective monitoring processes, using security resources and equipment and reporting any discrepancies to the Head of Security.
• Liaise with all wards and departments on various security and reception matters, composing and circulating necessary e-mails once approval is sought from the Head of Security and Security On Call out of hours.
• Present a professional and courteous image to all patients, staff and visitors entering and exiting the unit.
• Ensure an identity check takes place for all persons wishing to enter or exit the unit, and compliance with relevant security equipment, including regular checks of alarms and radios.
• Maintain responsibility for the Reception Desk, airlock system and monitor.
• Ensure that only authorised visitors are granted admission to the unit, and all records of staff and visitors are kept up to date.
• Ensure that all visitors are directed to and reminded of prohibited items before they enter the airlock/secure areas.
• Ensure all visitors and returning patients are searched in accordance with secure guidelines.
• Ensure that any potential security breach is reported to the Head of Security, or Out of Hours Security On Call.

Please see the attached job description for full details of the main duties and responsibilities of the role.

About the Trust

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our Vision and Values

We are here to help communities not just live with mental illness, but live well. It’s why we’re passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us

Join us – if you share our passion for better mental health care and want to be part of a team that's doing well together.

Important Dates

This advert closes on Tuesday 30 Dec 2025