Security Officer

ABM UK; Coventry; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading facilities management company is seeking a Security Officer for Arena Shopping Park in Coventry. This fulltime role involves ensuring safety and delivering excellent customer service while patrolling the shopping centre. Candidates must hold a SIA Door Supervisor licence and possess strong communication skills. The role offers various benefits including 24/7 GP access and mental health support.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Cycle to work scheme

Qualifications

• Door Supervisor licence essential.
• Experience in a security role preferred.
• Ability to adapt to changing situations.

Responsibilities

• Interact with visitors/tenants delivering customer-focused service.
• Carry out regular patrols of the shopping centre.
• Manage incidents in accordance with site policies.

Skills

SIA Door Supervisor licence

Strong written and verbal communication skills

Excellent time management

High level of attention to detail

Ability to remain calm under pressure

Proactive attitude

Job description

Overview

JOB TITLE: Security Officer

REPORTING TO: Shared Service Manager

LOCATION: Arena Shopping Park, Coventry, CV6 6LN

CONTRACT: Fulltime Permanent

HOURS: 42 hours per week

SHIFT PATTERN: 4 on 4 off, two sets of days then two sets of nights, rolling shift pattern

PAY RATE: £13.17 per hour

ROLE OVERVIEW AND PURPOSE

This is a permanent contract. Door Supervisor licences required. Arena Shopping Park is an indoor and outdoor shopping centre housing over 30 retail shops and restaurants. We are looking to appoint a security officer to complete our team and help maintain a safe and secure shopping environment. The customer experience should be at the heart of everything you do.

Person Specification

• SIA Door Supervisor licence essential
• Strong written and verbal communication skills
• Excellent time management
• Smart and well-groomed
• High level of attention to detail
• Ability to take ownership of all situations to ensure tasks are completed or escalated when necessary.
• Ability to remain calm under pressure
• Conflict management aware
• Telephone skills
• Familiar with patrolling and monitoring from a loss prevention aspect
• Confident in complying with Health & Safety and fire prevention procedures
• Ability to adapt to changing situations
• Proactive attitude

Key Responsibilities

• Gladly interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre
• Ensuring all incidents are managed in accordance with site policies and procedures
• Liaising with site control room proactively reacting to incidents
• Ensuring any unsecure areas of the site are reported immediately
• Deal efficiently and effectively with all emergencies
• Monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the DOB book correctly
• Undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager

Benefits

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.