Second Line Support

Corecom Consulting; Bradford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consulting firm in Bradford seeks a junior candidate to support its ERP system. In this role, you will lead the rollout of the Finance module, create dashboards, and assist users during go-live activities. Ideal candidates should have a background in computing, excellent problem-solving skills, and a willingness to learn. The firm offers competitive pension contributions, 25 days of holiday, and other employee benefits.

Benefits

Competitive pension contributions

25 days holiday plus bank holidays

Life insurance at 4 × salary

Access to employee benefits and retailer discounts

Qualifications

• Experience or interest in technical support or ERP support.
• Familiarity with ERP systems such as Microsoft NAV is advantageous.
• Strong aptitude for learning new technologies.

Responsibilities

• Lead rollout of the Finance module and support broader system rollout.
• Create and maintain dashboards for the Project Team.
• Act as an escalation point for ERP-specific support tickets.

Skills

Technical support

Problem-solving skills

Communication skills

Willingness to learn

Experience with ERP systems

Education

Degree in computing or technology

Tools

Low-code/no-code tools

Database/reporting tools

Job description

About the Role

We are looking for an enthusiastic and technically-minded individual to support and develop our ERP system. This role bridges 2nd / 3rd line support and system development, combining day-to-day support, rollout implementation, dashboard creation, and ongoing enhancement. Over time, you will grow into a subject matter expert (SME) for our ERP, becoming the go-to person for system knowledge and improvements.

Key Responsibilities

Lead rollout of the Finance module initially, then support broader system rollout across the business.

Create and maintain dashboards for the Project Team and wider stakeholders.

Support go-live activity, providing knowledge and assistance to users and project teams.

Act as an escalation point for ERP-specific support tickets, providing 2nd / 3rd line support and troubleshooting.

Develop expertise in the ERP system and transfer knowledge to colleagues.

Implement system functionality and customisation using low-code / no-code tools, and where applicable, simple coding or queries.

Design and redesign screens, forms, menus, and reports; develop data extraction queries and new interfaces.

Liaise with the internal development team for more complex customisation tasks.

Support integration of new features and rollout of innovations, ensuring correct deployment and system security.

Collaborate with infrastructure and IT operations teams to ensure systems are maintained, secure, and performing.

About You

Ideally a recent graduate or junior-level candidate with experience or interest in technical support, system support, or ERP support.

A computing or technology degree or similar qualification is beneficial.

Strong ability and willingness to learn new technology from scratch.

Familiarity or curiosity with ERP systems or database / reporting tools is a strong plus (experience with other ERPs such as Microsoft NAV or similar is advantageous).

Comfortable working with low-code / no-code environments, and learning to work with system queries, dashboards, and customisation tools.

Strong problem-solving skills and technical aptitude; able to rise to complexity and challenge.

Flexible mindset : open to self-learning via documentation, forums, community groups, or online resources.

Excellent communication skills : able to transfer knowledge and explain technical concepts clearly.

Willing to work from the office a few days per week (initially 2 days, up to 3 around go-live); must live within commuting distance.

Self-motivated, proactive, collaborative, and enthusiastic about system improvement and innovation.

What You'll Get

Competitive pension contributions.

25 days holiday plus bank holidays.

Life insurance at 4 × salary.

Access to employee benefits and retailer discounts.