Seasonal Sales Assistant

LUSH; Chelmsford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned cosmetics retailer in Chelmsford seeks passionate Seasonal Sales Assistants to provide exceptional customer service. You will represent the company, engage with customers, and ensure a positive shopping experience. Ideal candidates are enthusiastic about products and available for flexible hours. Starting at £12.60 per hour, this temporary role offers the chance for increased hours as the festive season approaches.

Qualifications

• Must be enthusiastic about showcasing products and connecting with customers.
• Availability for at least 2 weekdays and 1 weekend day, including early and late shifts.
• Dedication to providing warm and genuine customer experiences.

Responsibilities

• Provide 5-star customer experience consistently.
• Champion Lush ethics and values during consultations.
• Engage with customers and recommend products.
• Host in-store parties and events.

Skills

Customer service

Passion for LUSH products

Active listening

Adaptability

Job description

Key Information

Hours available: 8 - 20 hours per week

Availability requirement: Must have at least two full week days and at least one weekend day.

Application Deadline: Wed 24th Sep 2025

Interview Date: Recruitment evening 6pm-8pm Tue 30th Sep 2025

Start Date: Mon 13th Oct 2025

End Date: Contract ends on December 31st 2025

The role

Seasonal Sales Assistants work at the forefront of our business & provide 5-star customer service during our busiest time of year. We need you to be passionate, motivated and enthusiastic about showcasing our beautiful products and connecting with our customers. We are looking for an excellent team player who is ready to receive and give feedback to all members of the team to build on our skills.

You will ask insightful questions to uncover the right products for each customer and showcase them through engaging product demonstrations. Support their buying decisions by asking questions to confirm interest and secure sales. Give shop tours through intelligent link sales, create bespoke routines and provide pampering sit-down consultations with decadent hand and arm massages as part of our daily work.

With in-depth training on our products and ingredients, you will be a Lush Ambassador representing our ethics and values to our customers, and play a crucial part in creating the ultimate experience for our guests at our busiest time of the year.

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement "a hard day's work deserves a fair day's pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Key Responsibilities

• Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
• You will be a Lush Ambassador, championing our ethics and values during consultations
• Operating our till systems - you will be cash-handling trained
• Stocking products on the shop floor, ensuring our products are clean and inviting to customers
• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations
• Providing product demonstrations, sit-down consultations and bespoke routines to fulfil the customers' needs, including hand and arm massages
• Creating lasting memories through our in-store parties and other fun events
• Being adaptable and solutions-focused, as no two days in retail are the same
• Hosting lively and engaging in-store parties and events

Our ideal candidate

• A People Person: Dedicated to consistently providing warm, genuine and day-making experiences for our customers
• Passion for LUSH: Not just our products, but our ethics and values too
• Eager to Learn & Receptive to Feedback: Ready to take charge of their own development and work as part of a collaborative, solution focused team
• Hosting for Parties and Events: Taking charge and connecting with our community by supporting and hosting Lush parties and events
• Availability: You must have availability for at least 2 full weekdays and 1 full weekend day, including early starts (7am earliest) and late finishes (9pm latest).

Job specifications

• Contract sizes: Contracted hours may start small, with opportunities to increase weekly contracted hours as we enter the festive season later in the year. 4-8 hour contracts initially.
• Hourly rate: £12.60 per hour
• Temporary role: This is a temporary role which is set to end on 31st December 2025. There will be opportunities for temporary roles to become permanent, more will be communicated about this closer to the time.

Here at Lush Chelmsford we firmly believe that all are welcome, always. We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!