Scheduler

ISS Facilities Services; Coleshill Heath; On-site; GBP 27,000 - 35,000; Full time

Job summary

A leading facilities management company based in the UK is seeking an organized and proactive Scheduler to enhance operational efficiency. In this role, you'll coordinate with engineers and supervisors, ensuring timely job allocations and smooth communication. Ideal candidates should possess strong customer service experience and exceptional communication skills. This position offers a dynamic work environment with the opportunity to contribute meaningfully to the team's success.

Qualifications

• Strong customer service experience in retail, hospitality, or call centers.
• Confident communicator with the ability to engage with a wide range of people.
• Ability to manage fast-paced situations effectively.
• Good IT literacy and confidence using computer systems.

Responsibilities

• Review system reports to identify urgent jobs and SLA deadlines.
• Allocate and dispatch engineers to jobs, ensuring priorities are clear.
• Manage work orders, update statuses, and maintain detailed notes.
• Communicate with engineers and supervisors to resolve issues.
• Process returned jobs and maintain accurate records.

Skills

Customer service experience

Strong written and verbal communication

Good IT literacy

Problem-solving mindset

Ability to engage with various people

Job description

Scheduler

Contract: Key Account Network

Location: Birmingham, B37 7YN

Hours of work: 40

Contract Type: Permanent

We’re looking for an organised, proactive, and people-focused Scheduler to join our friendly and hardworking team.

In this role, you’ll be at the heart of our operations – ensuring engineers are scheduled correctly, deadlines are met, and communication flows smoothly between engineers, supervisors, and clients.

You’ll thrive in a fast-paced environment where no two days are the same, and your ability to stay calm, positive, and structured will make all the difference.

Job Description

As a Scheduler, you’ll play a central role in same-day and in-day management. Your focus will be on allocating work efficiently, monitoring job progress, and keeping everything on track to meet SLAs.

You’ll need strong organisational skills, excellent communication, and the confidence to make quick decisions to keep operations running smoothly.

Working Hours

This role operates Monday to Friday, with shifts scheduled between 07:00 and 19:00.

Schedulers typically work the following shifts:

• 07:00–15:00
• 11:00–19:00

Key Responsibilities

• Review system reports daily to identify urgent jobs and upcoming SLA deadlines.
• Allocate and dispatch engineers to jobs, ensuring clear priorities and readiness for the day.
• Manage work orders throughout the day, updating statuses, maintaining detailed notes, and escalating risks promptly.
• Communicate regularly with engineers, supervisors, and internal teams to resolve issues and keep jobs moving.
• Oversee engineers’ timelines, ensuring correct task allocation and accurate system updates.
• Process returned jobs on the system, maintaining accurate records and audit trails.
• Support Planned Preventative Maintenance (PPM) by reviewing reports and helping plan upcoming tasks.
• Stay organised with inbox management, responding promptly and using colour coding or flags for shared mailboxes.

Professional and Personal Competencies/Qualifications

• Strong customer service experience (retail, hospitality, call centre, or similar).
• Confident communicator with the ability to engage with a wide range of people, including engineers.
• Ability to think on your feet and handle fast-paced situations effectively.
• Good IT literacy and confidence using computer systems.
• Strong written and verbal communication skills.
• Problem‑solving mindset with the ability to interpret information quickly.
• Willingness to learn and adapt within an operational service environment.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]