SC Cleared IT Engineer - Bristol - £19.72 Per Hour Umbrella - Contract

Click; Bridgwater; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology organization is seeking an SC Cleared IT Engineer for a contract position based in Bridgwater, England. The successful candidate will manage ticket systems, oversee stock and asset management, perform hardware repairs, and liaise with vendors. This role requires effective communication and adherence to processes set by both the authority and the organization's standards. This position is crucial for maintaining service levels within a government setting.

Qualifications

• Experience with SC clearance is essential for this role.
• Ability to manage ticketing systems effectively.
• Familiarity with hardware repairs and vendor management.

Responsibilities

• Manage queue tickets and ensure service levels.
• Oversee stock management and asset tracking.
• Perform hardware repairs and coordinate with vendors.
• Report service issues and suggest improvements.

Skills

Ticket management

Hardware repairs

Asset management

Vendor liaison

Process adherence

Job description

We are recruiting for an SC Cleared IT Engineer to be based in Bristol on contract working for a Government organisation.

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract

Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract

Effective Management of disposals that go through their Hub as per contract

Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract

Locker replenishments where appropriate as per contract

Highlight potential issues with service/potential service improvements to their Team Leader

Follow any agreed processes and procedures either from the Authority (site regulations etc) or our client's own