SAP Support Analyst

Crimson Limited; Birmingham; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading tech support firm in Birmingham seeks a SAP Support Analyst to provide 2nd line support across SAP applications. The role involves diagnosing issues, managing incidents, and ensuring service excellence while collaborating with teams for system stability. Applicants should have experience in SAP integrations, and a solid understanding of ITSM processes, with a salary of up to £45,000 per annum. This position allows for hybrid working, requiring one day on-site per week.

Qualifications

• Experience supporting SAP integrations and third-party applications.
• Proven ability to perform root cause analysis and implement preventative actions.
• Confident supporting system changes, enhancements, and upgrades.

Responsibilities

• Manage incidents and service requests within SLA.
• Assist in providing a high-quality support service with timely resolutions.
• Collaborate with stakeholders, vendors, and IT teams to ensure system stability.

Skills

Deliver 1st and 2nd line SAP support

Diagnose functional and technical issues

Root cause analysis

Strong understanding of ITSM processes

Experience supporting SAP HR, Payroll, FI, MM, SD

Job description

SAP Support Analyst - Birmingham - Permanent

Hybrid working - 1 day per week on site required in Birmingham

Salary - Up to £45,000 per annum

SAP Support Analyst required to provide 2nd line support across SAP applications. This position is focused around operational support, incident resolution and service excellence, ensuring SAP systems and connected applications remain stable, integrated and responsive to business requirements.

Key skills and responsibilities:

• Deliver 1st and 2nd line SAP support, managing incidents and service requests within SLA.
• Diagnose functional and technical issues across SAP HR, Payroll, FI, MM, SD and integrated third-party systems.
• Assist the Team Lead in providing a high-quality support service with timely resolutions and clear user communication.
• Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution.
• Conduct root cause analysis and recommend preventative measures to reduce repeat issues.
• Support business readiness for system changes, upgrades and operational improvements.
• Maintain accurate end-user documentation and support materials.
• Collaborate with stakeholders, vendors and IT teams to ensure system stability and continuous improvement.
• Experience supporting SAP integrations and third-party applications.
• Strong understanding of ITSM processes, including incident, problem and request management within SLAs.
• Proven ability to perform root cause analysis and implement preventative actions.
• Confident supporting system changes, enhancements, upgrades and business readiness activities.

Interested? Please submit your updated CV to Lewis Rushton at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy