Sample Dispatch Technician (M/F/D)

Avantor; Milton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global life sciences company in Cambridge is seeking a Sample Dispatch Technician to coordinate the shipment of research samples. This role involves aliquoting samples and managing logistics, ensuring compliance with regulations. Candidates should have A-Level in a scientific subject, experience in a lab, and strong customer service skills. The position offers a full-time contract, competitive salary, and benefits including bonuses and medical care.

Benefits

Bonus

Pension scheme

Private medical care

Birthday off

Qualifications

• Experience in shipping or logistics involving scientific goods.
• Familiarity with IATA/ADR/IMDG, CLP (GHS), and REACH regulations.
• Experience in a ticket-operated environment or workload planning.

Responsibilities

• Prepare and aliquot scientific samples for shipment.
• Manage dispatch documentation and compliance.
• Track shipments and resolve delivery issues.

Skills

Hands-on experience in a laboratory setting

Customer service skills

Proficiency in Microsoft Excel

Education

Minimum A-Level in a scientific subject

Tools

Reporting tools

Job description

The Opportunity:

Avantor is seeking a detail-oriented, science-savvy Sample Dispatch Technician to join our team in Cambridge, UK. In this dynamic role, you’ll play a key part in the global shipment of research samples, ensuring compliance with international regulations and supporting operational efficiency across both logistics and laboratory environments.

This hands-on role involves aliquoting scientific samples, managing dispatch activities, and helping allocate workload based on incoming service tickets. You’ll be the go-to person for scientists’ queries related to sample shipments and logistics coordination.

This role is primarily operational and involves both laboratory and logistics tasks, but does not include scientific research or experimentation. You’ll spend 80% of your time completing logistics tasks, and 20% in the laboratory

This full-time, permanent position is based at our brand-new facility at The Discovery Centre, Bio-Medical Campus in Cambridge. Alongside an attractive salary, we offer multiple benefits, including a bonus, pension scheme, private medical and dental care, and an additional day off for your birthday.

Working hours: Monday to Friday, 9:00 – 17:00

The Team

You’ll be part of a collaborative team supporting the dispatch of biological, chemical, and hazardous samples worldwide. The team works closely with scientists and other departments to ensure timely and compliant shipments, while continuously improving processes and service delivery.

What we’re looking for

Education:

• Minimum A-Level in a scientific subject (or equivalent)

Experience:

• Hands-on experience in a laboratory setting (e.g. laboratory technician, sample preparation, aliquoting)
• Experience in shipping or logistics, ideally involving scientific or dangerous goods
• Familiarity with IATA/ADR/IMDG, CLP (GHS), and REACH regulations is desirable
• Experience in a ticket-operated environment or workload planning is a plus
• Strong customer service and communication skills
• Proficiency in Microsoft Excel and other reporting tools

How you’ll thrive and create an impact:

• Prepare and aliquot scientific samples for global shipment, ensuring compliance with international transport regulations and safety standards
• Coordinate and manage dispatch documentation, including labeling, customs paperwork, and regulatory compliance for hazardous and temperature-sensitive goods
• Monitor and track shipments proactively, resolving delivery issues and escalating complex queries to ensure timely and accurate sample delivery
• Support workload planning and ticket-based task allocation, helping optimise team efficiency and service delivery
• Lead and contribute to continuous improvement initiatives, including process optimisation, KPI reporting, and preparation for regulatory audits

#LI-Onsite

Disclaimer: The above statements are intended to describe the general nature of work and not an exhaustive list. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people\'s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom\'s voice for the first time. Outcomes such as these create opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.