Sales Support Manager

Holden Jones Ltd; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sales support organization in Guildford is seeking a Sales Support Manager to oversee the sales administration team and enhance customer relationships. The ideal candidate will have extensive experience in sales support, with strong numerical skills and attention to detail. Responsibilities include leading the team, supporting strategic initiatives, managing pricing and customer payments, and ensuring compliance with regulations. The role is office-based and suited for someone keen to stay hands-on without field traveling.

Qualifications

• Extensive experience in Sales or Sales Support.
• Ability to understand numerical aspects of sales.
• Highly organized with strong attention to detail.

Responsibilities

• Lead and mentor the sales administration team.
• Support Sales Director and Managers with sales admin.
• Implement strategic sales support initiatives.
• Manage customer freight costing and price lists.
• Ensure sales documentation aligns with customs regulations.

Skills

Sales or Sales Support experience

Numerical understanding of pricing, costs, margins

Attention to detail

Ability to work cross-functionally

Strong organizational skills

Job description

The Sales Support Manager is responsible for overseeing and optimising sales administration team processes, ensuring seamless communication between sales, marketing, operational and finance teams. The position will play a crucial role in enhancing customer relationships, supporting financial transactions related to sales, and contributing to the overall efficiency of the sales function. Amore detailed remit is as follows :

• Lead, develop, and mentor the sales administration team, including recruitment, onboarding, training, and performance management
• Support the Sales Director and Managers across the territories with day-to-day sales administration and reporting
• Implementing strategic sales support initiatives
• Attend sales meetings to report key sales information
• Manage customer freight costing.
• Track and report on KPIs and support ISO compliance
• Approve commission statements and oversee their accuracy and timely processing including to 3rd parties
• Manage customer price lists, discounts and payment terms
• Pursue outstanding payments and oversee credit limit monitoring
• Oversee month and year-end sales ledger tasks
• Review and process incoming sales orders for accuracy and completeness
• Key user for sales-related ERP processes, supporting data integrity, reporting accuracy, and system improvements.
• Collaborate with warehouse and production teams to facilitate timely and accurate order fulfilment.
• Ensure all sales documentation, including invoices, packing slips, and movement certificates, aligns with global customs regulations.

You will have extensive Sales or Sales Support experience with a clear commercial dimension and the ability to understand the numerical aspects of sales such as pricing, costs, margins etc. You will be highly organised with strong attention to detail and confident working cross-functionally and challenging constructively. It is a fast-paced environment, so balancing priorities is important and the being able to be both hands on with your team as well strategic. The role is office based to manage your team but may suit someone who operated in field sales no longer wanting to travel