Sales Support Executive

Adecco; Harlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A staffing agency in Harlow is seeking a Customer Operations Support to manage customer orders and support the sales team. The role requires excellent communication and attention to detail, with responsibilities spanning order management and liaising with production. Ideal candidates will be passionate about customer service and adaptable to a variety of tasks. Join a supportive company culture with great opportunities.

Qualifications

• Experience in customer service roles preferred.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Handle customer orders from receipt to dispatch.
• Support Field Sales Managers and customer care.
• Liaise with Warehouse/Production team for order processing.

Skills

Attention to detail

Resilience

Excellent communication

Customer service

Tools

Sales and Inventory Management Software

Job description

Role

You will be reporting to the Customer Operations Manager, Supporting the sales team, with a hands- on role, split 80 / 20% between working on the desk and liaising with the warehouse / production team.

• Handling customer orders received by phone, email, or social media and overseeing seeing them through to dispatch.
• Loading customer orders onto the Sales and Inventory Management Software and printing shipping labels.
• Supporting the Field Sales Managers
• Being a point of contact for customer care
• Leading and resolving any challenges customers may have
• Communication is KEY!
• Supporting with Stock Taking activities.
• Taking enquires via phone and email.
• Liaising with the Warehouse / Production team to ensure orders are processed in time.
• Dealing with International enquires
• Plus Ad-hoc duties.

This is an incredible opportunity to work with one of the best in their industry, with a tight-knit supportive company culture, we are looking for someone who has attention to detail, resilient, excellent communication and passionate.

We want you!

Interview to be taking place this week - Do NOT Miss out!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.