Sales Support Coordinator

Informa PLC; Milton Heights; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading publishing company is seeking a Sales Support Coordinator to manage communication between sales, customer services, and finance teams in a hybrid working model. Candidates should possess strong communication and organizational skills, alongside proficiency in Microsoft Office. The role offers various benefits including 25 days annual leave and training opportunities.

Benefits

Hybrid working arrangement

25 days annual leave plus bank holidays

Private medical insurance

Paid volunteering days

Extra day off for your birthday

Pension contributions

Qualifications

• Right to live and work in the UK.
• Experience working to tight deadlines.
• Flexible with the ability to adapt to different cultures.

Responsibilities

• Daily communication with Sales Managers and customers.
• Handle correspondence, quotations, and orders.
• Produce reports relating to titles and price information.
• Investigate and answer customer queries.

Skills

Effective communication

Time management

Organizational skills

Proactive and detail-oriented

Collaborative mindset

Tools

Microsoft Office

Job description

Overview

Taylor & Francis Group is seeking a Sales Support Coordinator to provide essential linkages between Sales, Customer Services, Finance and our customers. The focus will be on Key Accounts and Consortia across the UK/EMENA region. This role is part of the eBooks Sales Team working across all subject areas including Social Science and Humanities, Science and Technical and Medical. This position is hired on a balanced/hybrid working basis, with attendance at our Milton Park, Oxfordshire office (OX14 4RN) at least three days per week. You must have the right to live and work in the UK.

Responsibilities

• Daily communication with Sales Managers, the Customer Services Team, customers and other departments as needed.
• Handle customer correspondence, quotations, orders, access issues and other requests via email and telephone.
• Produce reports relating to titles and price information for customers, subscription agents and Sales Managers.
• Use internal systems and databases to investigate and answer customer queries regarding subscriptions, Open Access, running of quotes, preparing invoices and compiling details on eBook title lists and prices.
• Support a balanced working model with required in-office presence and flexible remote work; ensure availability for collaboration as needed.

Requirements

• Communicate effectively both verbally and in writing with clients and at all levels of the business.
• Excellent time management and organizational skills, including experience working to tight deadlines.
• Flexible, proactive and detail-oriented with a collaborative mindset.
• Supportive of the wider team.
• Experience with Microsoft Office programs (Outlook, Word, Excel) and the ability to search and compile spreadsheets from data.

Qualifications & Preferences

• As this role supports sales across the UK/EMENA region, an interest in and awareness of country cultures and/or ability to speak an additional European language would be advantageous but is not essential.
• Publishing industry knowledge is desirable but not essential as full training will be provided.

What We Offer

• Hybrid working arrangement with 2 days per week worked from home
• 25 days annual leave plus bank holidays
• An discretionary additional 3 days for the holiday season at the end of the year
• Single cover private medical insurance
• 4 paid volunteering days annually
• Extra day off for your birthday
• Pension contributions
• Seasonal social and charitable events
• Training and development opportunities

Are you looking to work as part of a successful sales team? Do you have great customer service experience? If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. We are committed to diversity and inclusion and encourage applicants from all backgrounds to apply.

Equal Opportunity Employer statement: Taylor & Francis is proud to be an Equal Opportunity Employer. We recruit, develop, and retain colleagues without regard to protected characteristics or other non-merit-based factors. If you have a disability or require an adjustment to participate in the hiring process or in the position, please contact listed email addresses. Your request will be handled with strict confidentiality.

Interview Process

Interview process typically includes an initial screening, a short video interview, a competency-based interview (virtual or in person), and a final second stage interview before an offer is extended.

Training and Professional Development: We provide tools and resources to help you reach your short and long-term career goals, including a bespoke Taylor & Francis Development Plan.

For more information about our business and career opportunities, visit our Careers Site or LinkedIn Life page.