Sales & Service Specialist

Lovisa Pty Ltd; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global jewellery retailer is looking for a passionate Sales & Service Specialist in Newcastle upon Tyne. You will enhance customer experiences by delivering exceptional service and performing luxury piercings. The role includes certified training, a competitive salary plus uncapped commission, and opportunities for career growth. If you thrive in retail and love jewellery, this is your chance to shine.

Benefits

Competitive salary + uncapped commission

Accredited training for piercing & jewellery

Career growth opportunities

Jewellery allowance & discounts

Competitions & incentives

Qualifications

• Customer-obsessed individual thriving in fast-paced retail environments.
• Sales-driven mindset with the ability to upsell and achieve targets.
• Willingness to be trained and accredited in piercing and welding.

Responsibilities

• Drive sales and upsell services by identifying opportunities.
• Deliver personalized and professional customer service.
• Perform luxury piercings and manage the appointment process.
• Maintain a pristine store environment and follow security protocols.
• Collaborate with the team to smash targets.

Skills

Customer service

Sales skills

Jewellery and fashion knowledge

Team collaboration

Job description

Overview

About JEWELLS

At JEWELLS, we don’t just sell products — we deliver feel-good moments through meaningful service, style expertise, and storytelling. From curated ear stacks to permanent jewellery and fine piercings, we transform the ordinary into something extraordinary.

JEWELLS celebrates diversity and is committed to an inclusive workplace.

The Role

You're passionate about people, confident in sales and obsessed with delivering a standout customer experience. As a Sales & Service Specialist, you’ll be at the forefront of our customer journey—helping clients discover their perfect jewellery pieces, performing precision piercings, and delivering our sought-after permanent jewellery service (don’t worry, we’ll train you!).

No piercing experience? No problem! You’ll receive certified training at London’s top academy, becoming an accredited piercer and JEWELLS welder while developing expert styling and sales skills.

What You’ll Do

• Drive sales & upsell services – Identify opportunities to elevate the customer experience.
• Deliver service that is personal, professional and on-brand
• Perform luxury piercings & permanent jewellery – Become an expert through our accredited training.
• Ensure a seamless appointment process – Manage bookings, consultations, and aftercare guidance.
• Maintain a pristine store environment – Keeping displays looking perfect, follow security protocols, and protect stock.
• Collaborate with an incredible team – Support each other to smash targets and create unforgettable experiences.

What We’re Looking For

• A customer-obsessed individual who thrives in fast-paced retail.
• Passion for jewellery, fashion, and styling.
• A sales-driven mindset—confident in upselling and achieving targets.
• Willingness to be trained and accredited in piercing & welding.
• Ability to work full-time (40 hours), including weekends & evenings.

Perks & Benefits

• Competitive salary + uncapped commission.
• Accredited piercing & permanent jewellery training (fully paid!).
• Career growth in a rapidly expanding global brand.
• Jewellery allowance & generous discounts.
• Competitions & incentives.