Sales & Service Consultant

Gallagher; City Of London; On-site; GBP 27,000 - 35,000; Full time

Job summary

A global insurance brokerage is seeking candidates for Sales and Renewals roles in Romford. The position offers a competitive salary of £27,010 plus potential bonuses, alongside comprehensive training and career progression opportunities. Candidates should have strong communication skills and a customer-focused approach, as they will assist clients in selecting insurance policies. The role is full-time with a structured training program.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Health cash plan or Private medical insurance

Discounted gym membership

Qualifications

• Experience in customer-facing roles preferred.
• Outstanding communication skills are essential.
• Ability to manage multiple tasks effectively.

Responsibilities

• Assist customers in finding appropriate insurance policies.
• Provide excellent service without cold calling.
• Work as part of a dynamic, agile team.

Skills

Communication skills

Customer service experience

Ability to build rapport

Job description

Introduction

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

£27,010 per year + discretionary bonus opportunities

Do you enjoy helping others and providing brilliant service to every customer you speak to? Are you looking for a job which provides full training, and support to gain industry qualifications and potential career progression opportunities all over the world? If so, we’d love you to apply for one of our exciting Sales and Renewals opportunities in our insurance team.

Summary of the role:

• These are full-time, permanent roles
• We are based in Romford with easy access from bus links, we are located a 5-minute walk from the train station.
• 37.5 hours per week. Our hours are Monday to Friday, between 8:30am - 7:00pm
• Saturday shift once every 3-4 weeks, 9am - 5pm (to be confirmed)
• Additional average earning from £3,0000 - £8,000 per annum
• We have a 8-week structured training programme and a dedicated training team to ensure you have all the support you need to be successful.

Benefits:

• Additional average earning from £3,000 - £8,000 per year
• Benefits include 25 days holiday, pension, and life insurance
• Training opportunities
• Progression opportunities (all current team leaders have been hired from within)

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you’d like to join, we’d love to hear from you.

How you'll make an impact

In this role, you will be helping customers to find insurance policies that meet their needs. We specialise in Caravan, Motorhome, Car, Home and Pet Insurance. We are currently running schemes for BMW Motored and the Post Office, as well as our own Devitt brand. This role requires no cold calling and will utilise your communication skills to build rapport and provide excellent customer service to existing clients.

You might need to balance multiple tasks at the same time, utilise a range of systems and work in a dynamic, friendly, agile team.

About You

• Previous call centre experience is not necessary but desirable. We provide full training which covers everything from our product range to our phone system
• Experience in a previous customer-facing role is preferable, such as within retail, hospitality, care, education, or sales
• You will enjoy speaking to people and will use your outstanding communication skills to speak openly and expertly on the phone to customers. You will be able to build strong rapport and take a genuine interest in their needs

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

Should you require reasonable adjustments to your application, please get in touch with [[e-mail]]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.