Sales Office Administration Officer

Manpower; Leeds; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Office Administration Officer in Castleford. This role involves processing sales orders, coordinating shipments, and managing customer service interactions. Candidates should have 3-4 years of relevant experience, strong communication skills, and proficiency in ERP systems. Join a supportive team with stable hours and competitive pay.

Benefits

Supportive and collaborative work environment

Opportunity to work with international teams

Stable hours and competitive pay

Qualifications

• 3 to 4 years' experience in office administration or business support.
• Strong attention to detail and organisational skills.
• Excellent communication and customer service abilities.

Responsibilities

• Process and manage sales and purchase orders in the ERP system.
• Coordinate shipments and logistics; track deliveries.
• Generate and distribute customer invoices; follow up on payments.
• Register and follow up on customer complaints; maintain accurate records.
• Work closely with sales, technical, supply chain, HR, and finance teams.

Skills

Attention to detail

Organisational skills

Communication skills

Customer service abilities

Proficiency in ERP and CRM systems

Fluency in English

Tools

Microsoft Office

Job description

Overview

Sales Office Administration Officer. Location: Castleford (WF10) with relocation to Normanton (WF6) in Dec/Jan. Hours: Monday–Thursday 8:30am–5:00pm, Friday 8:30am–4:00pm (39 hours/week). Pay rate: £13.50 per hour. This is a key role within the customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience.

Responsibilities

• Sales & Purchase Administration: Process and manage sales and purchase orders in the ERP system; handle customer quotes, acknowledgements, and tender files; ensure accuracy in pricing, VAT, and incoterms; communicate effectively with customers and internal teams.
• Shipping & Export: Coordinate shipments and logistics; liaise with warehousing and distribution teams; track deliveries and resolve shipment queries.
• Invoicing & Payments: Generate and distribute customer invoices; follow up on advance payments and order-related transactions.
• Customer Service & Support: Register and follow up on customer complaints; maintain accurate customer records and databases; archive documents in line with audit and compliance standards.
• Cross-Team Collaboration: Work closely with Sales, Technical, Supply Chain, HR, and Finance teams; build strong relationships across departments and with customers.
• Compliance & Continuous Improvement: Follow company policies, health & safety regulations, and ethical standards; contribute to a culture of collaboration, accountability, and improvement.

What We're Looking For

• Minimum 3 to 4 years' experience in office administration or business support
• Strong attention to detail and organisational skills
• Excellent communication and customer service abilities
• Proficient in ERP, CRM, and Microsoft Office tools
• Fluent in English (additional languages a plus)
• Commercial awareness and a proactive mindset
• Ability to work independently and as part of a team

Why Join Us?

• Supportive and collaborative work environment
• Opportunity to work with international teams and departments
• Stable hours and competitive pay
• Be part of a company driving innovation and excellence