Sales Office Administration Officer

Manpower UK Ltd; Castleford; On-site; GBP 1,000; Full time

Job summary

A staffing and recruitment agency in Castleford is seeking a proactive Sales Office Administration Officer. The role involves processing orders, customer support, and cross-team collaboration. Candidates should have 3-4 years of experience in office administration, excellent communication skills, and proficiency in ERP and Microsoft Office tools. Join a collaborative work environment with competitive pay!

Benefits

Supportive and collaborative work environment

Opportunity to work with international teams

Stable hours and competitive pay

Qualifications

• Minimum 3 to 4 years' experience in office administration or business support.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.

Responsibilities

• Process and manage sales and purchase orders in our ERP system.
• Generate and distribute customer invoices.
• Coordinate shipments and logistics.

Skills

Attention to detail

Organizational skills

Excellent communication

Customer service abilities

Proficiency in ERP systems

Proficiency in Microsoft Office

Fluency in English

Tools

ERP systems

CRM software

Microsoft Office

Job description

Overview

Sales Office Administration Officer

Location: Castleford (WF10) – relocating to Normanton (WF6) in Dec/Jan

Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm (39 hours/week)

Pay Rate: £13.50 per hour

Join Our Client Team

We're looking for a proactive and detail-oriented Sales Office Administration Officer to join our dynamic team. This is a key role within our customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience.

What You'll Be Doing

• Sales & Purchase Administration: Process and manage sales and purchase orders in our ERP system.
• Sales & Purchase Administration: Handle customer quotes, acknowledgements, and tender files.
• Sales & Purchase Administration: Ensure accuracy in pricing, VAT, and incoterms.
• Sales & Purchase Administration: Communicate effectively with customers and internal teams.
• Shipping & Export: Coordinate shipments and logistics.
• Shipping & Export: Liaise with warehousing and distribution teams.
• Shipping & Export: Track deliveries and resolve shipment queries.
• Invoicing & Payments: Generate and distribute customer invoices.
• Invoicing & Payments: Follow up on advance payments and order-related transactions.
• Customer Service & Support: Register and follow up on customer complaints.
• Customer Service & Support: Maintain accurate customer records and databases.
• Customer Service & Support: Archive documents in line with audit and compliance standards.
• Cross-Team Collaboration: Work closely with Sales, Technical, Supply Chain, HR, and Finance teams.
• Cross-Team Collaboration: Build strong relationships across departments and with customers.
• Compliance & Continuous Improvement: Follow company policies, health & safety regulations, and ethical standards.
• Compliance & Continuous Improvement: Contribute to a culture of collaboration, accountability, and improvement.

What We're Looking For

• Minimum 3 to 4 years' experience in office administration or business support.
• Strong attention to detail and organisational skills.
• Excellent communication and customer service abilities.
• Proficient in ERP, CRM, and Microsoft Office tools.
• Fluent in English (additional languages a plus).
• Commercial awareness and a proactive mindset.
• Ability to work independently and as part of a team.

Why Join Us?

• Supportive and collaborative work environment.
• Opportunity to work with international teams and departments.
• Stable hours and competitive pay.
• Be part of a company driving innovation and excellence.

Ready to apply or want to learn more? We'd love to hear from you.