Sales Manager

Lookers Plc; Newcastle upon Tyne; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading automotive retailer in the UK is seeking an ambitious Sales Manager to join their Newcastle dealership. The role involves overseeing showroom operations, managing sales processes, and leading a motivated team to deliver exceptional customer service. You will enjoy a competitive salary package, with a focus on personal development and employee wellbeing.

Benefits

Competitive salaries

Generous annual leave

Enhanced family leave

Health & Wellbeing benefits

Discounted gym memberships

Qualifications

• Experience in a similar premium automotive environment.
• Proven track record in transactional sales.
• Ability to lead a motivated team.

Responsibilities

• Manage the full sales process from inquiry to showroom.
• Implement department targets and brand KPIs.
• Ensure full FCA compliance within the Sales Department.

Skills

Customer service excellence

Team leadership

Communication skills

Negotiation skills

Job description

Overview

Hours: 44 hours per week; Monday - Friday 9am - 6pm, Saturday 9am - 5pm and Sunday 11am - 3pm (one day off midweek and Sundays on rota basis). Salary: OTE up to £70,000 with basic between £45,000 to £50,000 depending on experience. Lookers Newcastle Nissan & Changan are seeking an ambitious and talented Sales Manager to join our team.

As a Sales Manager, you will act as a role model for customer service excellence, lead by example, develop long-lasting relationships with customers, and coach the team to do likewise. You will report to the General Manager and oversee day-to-day showroom operations, including vehicle valuations, sales, workshop-to-showroom processes, and showroom presentation. You will collaborate with the divisional buyer, Aftersales team, detailers, and photography team to deliver marketing standards.

Responsibilities

• Managing the full sales process, from web inquiry to phone and showroom.
• Managing staff performance through structured 121s, training, and development.
• Implementing department targets and brand KPIs.
• Buying in vehicles and maintaining up-to-date stock pricing.
• Ensuring full FCA compliance within the Sales Department.
• Managing and owning customer satisfaction.

Qualifications & Experience

• Experience in a similar premium automotive environment with a proven track record in transactional sales and delivering exceptional customer service experiences.
• Experience in leading a highly motivated team and maximizing performance of each team member.
• Experience monitoring financial performance against budget and addressing shortfalls promptly.
• Ability to understand finance and insurance product regulations.
• Excellent communication, influencing, and negotiation skills.
• Full UK driving licence.

About Us

We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands, selling a wide range of new and used vehicles from over 150 dealerships across the UK and Ireland. We are committed to recognising the valuable contribution of our people and investing in a leading rewards and benefits package to support career, wellbeing, and life outside of work.

Benefits

• Competitive salaries with structured pay scales and progression.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.
• Health & Wellbeing: Eyecare vouchers, 24/7 GP services, dental insurance, and critical illness cover.
• Financial Wellbeing: PayNow access, free will writing services, and flexible life assurance options.
• Leisure & Lifestyle: Discounted gym memberships, travel insurance, home and technology vouchers, and exclusive retail discounts.

We strongly believe in nurturing our people with specific manufacturer brand and management training. We are an equal opportunities employer and are committed to a working environment that is inclusive and empowering. All offers are subject to employment checks and a 6-month probation period.