Sales & Leasehold Coordinator

Leeds Federated Housing Association Ltd; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A regional housing association in Manchester is seeking a Sales & Leasehold Coordinator to support the delivery of home ownership initiatives and leasehold activities. The ideal candidate will have strong customer service experience, excellent administrative skills, and the ability to work collaboratively with different stakeholders. You will assist with sales processes, maintaining accurate records, and ensuring compliance with all relevant regulations.

Qualifications

• Experience in a customer-facing role, ideally within a Housing Association or Local Authority.
• Strong administrative and coordination skills are essential.
• Ability to work independently and collaboratively with a team.

Responsibilities

• Support delivery of home ownership initiatives and leasehold activities.
• Maintain accurate records across housing and development systems.
• Act as a point of contact for customers and manage enquiries.
• Prepare handover packs and sales documents ensuring compliance.

Skills

Organisational skills

Customer service experience

Administrative skills

Communication skills

Problem-solving ability

IT proficiency

Job description

Overview

We are looking for a Sales & Leasehold Coordinator to support our Development and Sales & Leasehold Team, ensuring the smooth delivery of new homes, sales initiatives, and leasehold activities. In this role, you will assist with shared ownership sales and leasehold processes while liaising with internal teams across Leeds Federated, external stakeholders, and most importantly, our prospective and current customers. You will also work closely with solicitors and external agencies to support project delivery, ensure legal and regulatory compliance, and help drive continuous improvement across our Development service.

Responsibilities

• Support the delivery of home ownership initiatives and assist with associated leasehold activities.
• Maintain accurate records and track progress across housing and development systems.
• Be a key point of contact for customers, ensuring smooth handovers and handling enquiries.
• Work with internal teams, contractors, solicitors, and external partners to support project delivery.
• Prepare and manage handover packs, sales documents, and marketing materials, ensuring compliance with GDPR and organisational standards.
• Keep up to date with legislation and housing policies, ensuring all work meets legal requirements.
• Assist the team with daily operations, research, and project tasks to help achieve departmental goals.
• Contribute ideas and support initiatives to enhance processes, customer experience, and overall efficiency within the Development service.
• Attend team meetings, share information, and work closely with colleagues to support a responsive team environment.

Qualifications

• Are you organised, collaborative, and eager to help people make a home? This could be the role for you!
• Experience in a customer-facing role, ideally within a Housing Association, Local Authority, or similar industry.
• Experience liaising with customers and managing enquiries.
• Strong administrative and coordination skills.
• A collaborative team player, able to work effectively with colleagues across teams and with external stakeholders to achieve shared goals.
• Excellent written and verbal communication skills.
• Ability to work independently and solve problems creatively.
• Confident user of IT systems and able to quickly learn and adapt to new software.