Sales Floor Manager

BrightHR; Manchester; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading human resources technology company in Manchester is seeking a results-driven Sales Floor Manager to lead their inside sales team. This role requires a proven leader with B2B sales experience, excellent communication skills, and the ability to build long-term client relationships. The successful candidate will drive the adoption of software solutions to increase business efficiency and profitability. Join a passionate team focused on achieving exceptional results and customer satisfaction while embracing company values.

Benefits

Enhanced holidays

Private health care

Paid birthdays leave

Pension scheme

Discounted gym membership

Cycle to Work scheme

Qualifications

• Proven track record in managing sales teams towards targets and KPIs.
• Experience in B2B SaaS solutions preferred.
• Strong interpersonal and organizational skills.

Responsibilities

• Lead and manage the sales floor team towards achieving monthly targets.
• Ensure compliance with business regulations and guidelines.
• Build and maintain relationships with potential and existing clients.

Skills

B2B sales experience

Excellent communication skills

People management

CRM proficiency

Consultative selling skills

Tools

Salesforce

Microsoft Teams

Genesys

NICE

Job description

Sales Floor Manager

Salary up to £42,000

(OTE £57,000 – uncapped commissions)

Location

Manchester City Centre Location

Purpose

We are looking for a results-driven Sales Floor Manager to lead our inside sales team and follow our business strategies and sales playbook. The ideal candidate will have a proven track record in sales leadership, excellent team management skills, and a strong people management background. This role is key to achieving company sales goals while ensuring high levels of customer satisfaction and team performance.

You will be joining a team that’s passionate about making a difference and driven to achieve targets, as a high velocity Sales environment with a high desire to help businesses succeed.

This role involves leading sales professionals in identifying new business opportunities, and then to demonstrate our award-winning software to prospects, and upselling HR, H&S & Payroll Software and advice solutions, to hit business sales targets. The ideal candidate has a strong background in sales leadership and an understanding of how software solutions can support business growth, efficiency & profitability, all whilst building long-term client relationships and hitting business targets.

Reports to

Head of Sales

Hours of work

Monday – Friday (40 hours) - (Monday – Friday 8 : 45am – 5 : 30pm & Saturday 10 : 00am – 2 : 00pm (

• one in four paid as overtime

Key Responsibilities

Sales Management

• Manage and lead a team of sales professionals to business targets, through following the business playbook
• Lead by doing, on the full sales cycle – from lead generation, qualification, solution demonstration, and proposal creation to deal closing.
• To follow our business compliance regulations & FCA guidelines
• Responsible for achieving campaign monthly & Quarterly KPIs input & output metrics for the business
• Be a subject matter expert for Bright HR products and services
• Nurture a coaching culture amongst your team of sales professionals , and coach them to success
• Oversee your sales development pipeline to ensure a steady flow of qualified opportunities are up to date and complaint daily
• Work with the sales team to transition leads smoothly into opportunities and ensure high conversion rates across all campaigns you are allocated
• Deliver structured sales meetings and 1-1s to your team, as per business process ensuring all points are discussed and understood.

People Management

• Lead on daily meets with Sales team management
• Have the experience to hold difficult conversations with your team around performance and conduct
• Ensure that all team’s competent and kept up to date within the business threshold from a Training & Competence perspective.
• Build strong relationships with the wider sales management team sharing ideas and best practice

Client Engagement

• Build relationships with potential clients to understand their pain points for the solutions we offer- HR & H&S Payroll needs
• To build effective relationships with existing customers, by use of probing questioning, clarification and language and source referrals through building relationships
• To add value by positively and enthusiastically discussing our company, brand, values, and products & services to ensure that a professional image is provided at all times to customers and colleagues.
• To engage and communicate professionally with decision-makers at a senior level.
• Stay updated on industry regulations and trends to advise clients effectively.

Collaboration & Reporting

• Work cross-functionally with product, operations, and customer success teams
• Working collaboratively with your peers whilst working collaboratively with dedicated BSCs & BDMs to ensure high team performance.
• Prepare regular daily sales reports, and deep dives to enable your team to succeed , on sales pipeline or performance
• Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind
• Work closely with the Sales Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development.

Key requirements

• A proven experienced people manager
• Experience in B2B sales, preferably working in Saas solutions
• Experience in managing people in fast- growing reactive busy sales floors
• Excellent communication, interpersonal, and organisational skills
• Track record in managing teams to achieve targets, and KPIs and delivering high-quality customer service
• Can demonstrate managing performance and people in a previous role(s).
• Excellent people, communication, negotiation, and presentation skills
• Strong consultative selling skills and ability to communicate value to Senior business stakeholders
• Proficiency with CRM tools (e.g., Salesforce, Microsoft teams , Genesys and NICE) and sales engagement platforms
• Relevant certifications (CIPD / CPP / CIPP / or People management) are not required but a plus

Values & Behaviours

• Living the company values of 'We care', 'We take action', 'We innovate', 'We inform', 'We do the right thing'
• We lead by example and recognise those living our values.
• We drive the narrative by inspiring and engaging our team.
• We collaborate with rigor and embrace diversity of thought.
• We deliver with a united voice.
• We take ownership by staying close to team performance by 'Super Coaching' and 'Walking the Walk' & 'Lead by Doing'
• We keep our approach simple and stick to the playbook to deliver on our promise.
• We think critically and commercially, assess the situation before jumping to the solution.

BrightHR Benefits

• Enhanced holidays – 25 days increasing to 27 after 2 years’ service and 28 after 5 years’ service (22 Days for Field Sales)
• Private health care cover after 5 years’ service
• New business referral scheme
• Access to Health Shield
• Access to the EAP service
• Refer a friend scheme
• Paid birthdays leave
• Pension scheme contribution increasing to 5% after 5 years’ service and again to 7% after 7 years’ service
• Group life insurance
• Eye care contribution
• Free fruit (office-based staff)
• Travel Season Ticket loan scheme
• Milestone recognition
• Discounted products – Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements
• Pace health Club (situated in the park Inn) discounted gym membership and spa treatments
• Park Inn 20% off food and drink
• New Century food and drink discount
• Revolution De Cuba food and drink discount
• Cycle 2 Work scheme
• after probationary period
• On site Gym
• Bright Exchange perks