Sales Executive - B2C(No Cold Calling)

Handpicked Recruitment Ltd; Penton Mewsey; On-site; GBP 80,000 - 100,000; Full time

Job summary

A specialist recruitment firm in the UK is seeking an Outbound Sales team member to handle outbound calls, achieve sales conversion targets, and ensure excellent customer service. Ideal candidates will have a telephone sales background and a results-driven attitude. The role involves working Monday to Friday, with occasional flexibility required.

Qualifications

• Proven experience in a professional telephone manner.
• At least 1 year of telephone sales experience.
• Demonstrated ability to achieve KPIs and deliver excellent customer service.

Responsibilities

• Make outbound calls to customers who have recently enquired.
• Achieve department sales conversion targets.
• Ensure all sales calls comply with company processes and FCA regulations.

Skills

Communication

Productivity

Accuracy

IT Skills

Customer Champion

Tools

MS Office

Job description

Overview

Our client is a specialist company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.

Hours: Monday to Friday 09:00 - 17:00 and one late shift 12:00 - 20:00 which will include occasional Saturdays in return for a day in lieu.

Responsibilities

• To make outbound calls to customers who have recently enquired through various marketing channels.
• Achieve department sales conversion targets whilst delivering excellent customer service.
• Sale calls to be made in line with the Company\'s process and FCA regulations.

Key Skills Required

• Communication - Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
• Productivity - Be results driven with ability to achieve work towards KPI\'s set on production, quality and customer service skills.
• Accuracy - Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
• IT Skills - computer literacy and knowledge of MS Office.
• Customer Champion - Act in a manner that ensures the Customer receives a positive experience of the Company.

Personal Capabilities

• Proven Track record of:
• Telephone sales experience (preferred minimum of 1 year)
• Success within a target driven environment
• Delivering excellent Customer Service
• Working in accordance with detailed procedures
• Flexible approach with ability to adapt quickly to meet business needs

Personal Attributes

• Excellent interpersonal, communication and listening skills at all levels
• Able to demonstrate empathy, sensitivity, kindness and patience
• Resilient with a real desire for success and helping others
• Can-do attitude, self-motivated
• High level attention to detail and accuracy