Sales Development Representative (SDR)

Serve First CX Limited; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing customer experience provider in Milton Keynes is seeking a Sales Development Representative (SDR) to engage senior decision-makers and drive B2B sales initiatives. The role involves prospecting, outreach, and qualifying leads, utilizing tools like HubSpot. Ideal candidates are self-starters with sales experience or a strong desire to build a sales career. The position offers a competitive salary plus uncapped commission and hybrid working options. Join this dynamic team and advance in your sales career!

Benefits

£30K base salary + uncapped commission

Hybrid working

Quarterly team socials and incentives

Clear progression opportunities

Qualifications

• Self-starter with enthusiasm for building a sales career.
• Confident communicator with a consultative approach.
• Target-driven with high outbound activity.

Responsibilities

• Prospect and engage with senior decision-makers.
• Run multi-touch outreach campaigns to create meaningful conversations.
• Qualify leads and book discovery calls for Account Executives.
• Track activity and manage pipelines using HubSpot.
• Create excitement about our solutions as the first point of contact.

Skills

Sales skills

Communication

Resilience

Curiosity

Consultative approach

Education

Graduates or relevant experience

Tools

HubSpot

Job description

Sales Development Representative (SDR) Serve First CX
Location: Milton Keynes / Hybrid
Salary: Competitive + uncapped commission + benefits
Start date: Immediate

Serve First CX is a fast-growing customer experience (CX) provider, backed by £4.6M in growth funding. We partner with some of the UK's best-known brands across retail, hospitality, leisure, facilities management, and healthcare helping them deliver operational excellence, retain customers, and grow revenue.

With a strong pipeline and fresh funding, we’re scaling quickly and were looking for ambitious Sales Development Representatives (SDRs) to accelerate their career in B2B sales.

This role will focus on our soon-to-be-launched Client Connect - a digital business reviews platform for enterprise B2B companies. We help clients reduce churn and unlock growth opportunities by transforming quarterly business reviews (QBRs) and ongoing feedback into actionable insights.

This isn't high-volume, generic telesales. You’ll be speaking with senior operators across enterprise and multi-site businesses about real commercial challenges.

What you’ll be doing

• Prospecting and engaging with senior decision-makers (Operations Directors, CX Leaders, HR Directors, Marketing Managers) across multiple industries.
• Running multi-touch outreach campaigns (calls, LinkedIn, email, voicemail) to create meaningful conversations.
• Qualifying leads against our ideal customer profile (ICP) and booking discovery calls for Account Executives.
• Using HubSpot to track activity, manage pipelines, and refine outbound sequences.
• Being the first point of contact for prospects creating curiosity and excitement about our solutions.

Why join Serve First CX?

• Proven tech & innovation: Alongside Client Connect, our ecosystem includes AI-powered next-gen feedback terminals, AuditPro:360, mystery shoppingand Helpdesk solutions tools that solve real business problems, fast.
• Clear career path: High performers can progress to Account Executive roles within 18 months.
• Culture: A tight-knit team that thrives on energy, curiosity, and accountability no micromanagement, just the support to win.

What we’re looking for

• A self-starter hungry to build a sales career.
• Confident, articulate communicator with a consultative approach.
• Resilient, target-driven, and comfortable with high outbound activity (30 to 50 quality calls a day).
• Curious about business problems, you lead with the prospects pain points, not the product.
• Previous SDR, telesales, or customer-facing experience is ideal, but we’re open to graduates or career changers with the right mindset.

What success looks like

• Booking 8+ qualified discovery calls per month.
• Maintaining consistent activity levels across calls, LinkedIn, and email.
• Building relationships with our Dream 500 target accounts.
• Contributing directly to Serve First CX's growth as we scale into new sectors.

Perks

• £30K base salary + uncapped commission
• Hybrid working (office 2-3 days per week after training)
• Quarterly team socials and incentives
• Clear progression opportunities in a high-growth scale-up

If you’re hungry to learn fast, develop world‑class sales skills, and join one of the UK's fastest-growing CX innovators - we’d love to hear from you.