Sales Associate

L'occitane; Chichester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A popular cosmetics brand in Chichester is seeking a Sales Associate to provide exceptional customer experiences. The role involves supporting sales, maintaining store standards, and effective communication with customers. Ideal candidates will have excellent customer service skills and a passion for retail. This is a part-time, fixed-term position with exciting perks including a discretionary bonus scheme and enhanced leave policies.

Benefits

Discretionary Company Bonus scheme

Contribution Pension Scheme

Holiday Allowance – above statutory

Flexible Bank Holidays

Enhanced Maternity and Paternity leave

Monthly product allocation

Discount Scheme

Qualifications

• A love of retail and customer-facing environments.
• Demonstrated ability to meet personal KPIs.
• Reliable, honest, and flexible.

Responsibilities

• Promote and maintain good housekeeping and visual merchandising standards.
• Assist in unpacking and checking stock deliveries.
• Support customer events and activities.

Skills

Customer service skills

Effective communication

Pro-active selling ability

Teamwork

Positive attitude

Job description

Sales Associate

Department: Boutique

Employment Type: Fixed Term - Part Time

Location: Chichester

Reporting To: Boutique Manager

Compensation: £12.60 / hour

Description

We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.

To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques.

Contract Type: Fixed Term until Dec 24th 2025

Weekly Hours: 8 hours with occasional overtime.

Store currently trades Monday-Saturday. We trade Sundays only during peak (Nov/ Dec) or for event days so we need availability mainly during the week with the occasional weekend days. Shift times will often be between the hours of 10.30-5pm.

What Will You Do?

Day to Day

• Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
• Completing any other tasks required by Boutique Management to support the needs of the business.
• Offer & provide demonstrations (including hand massage) to all customers
• Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required

Commercial Flair

• Consistently meet/exceed your personal KPI’s set by the Boutique Manager to contribute to the success of the Company
• Understanding of different market types and customers

Future Focus

• Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
• Seeks opportunities to support Brand through project work
• Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
• Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane

Driving Results

• Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
• Support in-Boutique and external customer events
• Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

The Perfect Candidate:

• A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
• Excellent customer service skills
• Confident and effective communication and listening skills
• To demonstrate pro-active selling ability
• Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
• Able to work effectively in a team
• Reliable, honest and flexible
• Positive and friendly attitude as well as consistent ability to operate at your best

What We Offer You!*

• Discretionary Company Bonus scheme
• Contribution Pension Scheme
• Holiday Allowance – above statutory
• Flexible Bank Holidays
• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year
• Hybrid working for Office based staff– 3 days in the office
• Work from Anywhere Policy – up to 4 weeks a year
• Volunteering 1 Day
• Half day leave for Birthday
• One day’s holiday for NewlyWeds
• Discount Scheme
• Monthly product allocation
• Reward Gateway – company benefits platform
• Cycle to work scheme through Reward Gateway
• Travel Loan through Reward Gateway
• Subsidised health & wellbeing plan
• Long service awards

*some eligibility criteria may apply