Roadside Technical Specialist — Diagnostics & Support

Allianz; Croydon; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading roadside assistance company based in Croydon seeks a Technical Specialist to enhance its roadside service capabilities. The role involves providing expert diagnostics and real-time technical support, analyzing vehicle faults, and collaborating with teams to improve operations. Ideal candidates will hold a City & Guilds NVQ Level 3 and possess strong problem-solving skills. This position offers a competitive salary, performance bonuses, and various employee benefits including medical cover and pension plans.

Benefits

Pension Scheme

Private Medical Cover

Life Assurance

Paid Volunteering Days

Discounts on Allianz products

Qualifications

• Essential to have City & Guilds Technician NVQ Level 3 or equivalent.
• Experience with BMW systems or similar diagnostic platforms is desirable.
• Strong communication and problem-solving abilities are required.

Responsibilities

• Act as a primary technical contact for repair advice and diagnostics.
• Resolve breakdown issues through remote diagnostics.
• Analyse vehicle fault data to improve roadside fix rates.

Skills

Strong communication and problem-solving skills

Proven ability to analyse and interpret complex fault data

High-level competency in Excel and technical documentation

Flexible, proactive, and calm under pressure

Strong admin, multi-tasking, and team collaboration abilities

Education

City & Guilds Technician NVQ Level 3 or equivalent

Tools

BMW systems or similar diagnostic platforms

Job description

A leading roadside assistance company based in Croydon seeks a Technical Specialist to enhance its roadside service capabilities. The role involves providing expert diagnostics and real-time technical support, analyzing vehicle faults, and collaborating with teams to improve operations. Ideal candidates will hold a City & Guilds NVQ Level 3 and possess strong problem-solving skills. This position offers a competitive salary, performance bonuses, and various employee benefits including medical cover and pension plans.