Roadside Patrol Technician

Direct Line Group; High Wycombe; On-site; GBP 40,000 - 48,000; Full time

Job summary

Join a leading company in the automotive services sector as a breakdown assistant. You will support customers experiencing vehicle issues, ensuring they receive prompt and effective assistance. Enjoy a flexible work schedule, competitive salary, and a range of benefits aimed at enhancing your work-life balance.

Benefits

9% employer-contributed pension

50% off home, motor, and pet insurance

Optional health and dental insurance

Electric vehicle leasing scheme

Generous holiday entitlement

Employee discounts and cashback offers

Qualifications

• Experience in the motor repair industry.
• Knowledge of up-to-date vehicle repair techniques.

Responsibilities

• Assist customers with vehicle breakdowns and diagnose issues.
• Provide reassurance and technical support to customers.

Skills

Empathy

Problem Solving

Collaboration

Education

NVQ Level 2 in Light Vehicle Maintenance

Job description

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. At Green Flag, we understand that breakdowns can turn a good day into a stressful one. By joining our team, you'll be an integral part of our expanding services — the backbone of our operations — and enjoy a career with endless variety and a genuine sense of fulfilment. It's Miles Better.

What you'll be doing

This is a permanent role based in Welwyn Garden City, St Albans, Aylesbury, High Wycombe, Watford.

You will work 40 hours a week, over four days, following a shift pattern between 7am and 8pm, Monday to Sunday. Overtime is available, and you can choose to work it.

We will provide a Green Flag vehicle, and you will start your day from your home. Your role involves assisting customers with vehicle breakdowns, diagnosing issues such as being out of fuel, tyre repairs or changes, or battery replacements. You will be equipped with a full kit to help get customers back on the road, providing reassurance and technical support to ensure they can continue their journey without further issues.

• Up to £40,000 base salary depending on experience, with an OTE of £44,000-£48,000, plus a 9% employer-contributed pension, and overtime opportunities.

What you'll need

• Be 21 years or over for insurance purposes.
• A current Category B driving licence.
• NVQ Level 2 or similar accreditation in light vehicle maintenance (preferred).
• Empathy and a commitment to achieving the best outcomes.
• Experience in the motor repair industry.
• Experience of lone working (desirable).
• Knowledge of up-to-date vehicle repair techniques.
• Adherence to health and safety best practices.
• Ability to collaborate with dispatch teams to improve customer experience.
• Self-initiative and proactive problem-solving skills.

Benefits

We value our colleagues and offer benefits that support your lifestyle:

• 9% employer-contributed pension.
• 50% off home, motor, and pet insurance, plus free travel insurance and breakdown cover.
• Optional health and dental insurance.
• Electric vehicle leasing scheme.
• Generous holiday entitlement.
• Share scheme options.
• Employee discounts and cashback offers.
• And many more.

Our benefits aim to support your work-life balance, flexibility, and overall well-being, recognizing the importance of your whole life, not just your paycheck.

Be yourself

Direct Line Group is committed to diversity and inclusion. We are proud to be one of the UK's Top 50 Inclusive Employers. We welcome applications from all backgrounds and are happy to support adjustments during the recruitment process. Your unique perspective and experiences are valuable to us.

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