Review and Investigations Team Manager (Ref: 9994)

HM Prison and Probation Service; Knowsley; On-site; GBP 45,000 - 60,000; Full time

Job summary

A government agency in charge of probation and prisons is seeking an operational manager to lead investigations and provide strategic oversight. The ideal candidate will have a degree in Community Justice and experience in operational leadership. This role involves managing a specialist team and ensuring adherence to NPS standards while safeguarding vulnerable individuals. Flexible working options and development opportunities are provided.

Benefits

Civil Service pension with 28.97% employer contribution

Flexible working options

Access to learning and development

Qualifications

• Demonstrate pro-social modelling skills and challenge anti-social behaviour.
• Carry out safeguarding duties in accordance with NPS statutory responsibilities.

Responsibilities

• Provide strategic operational leadership to a specialist team.
• Manage formal investigations and review complaints.
• Ensure compliance with NPS standards and guidelines.

Skills

Strategic operational leadership

Data analysis

Relationship building

Education

Graduate Diploma/Honours Degree in Community Justice

Level 5 Diploma in Probation Practice

Job description

Overview

Working at the direction of the Head of Operational Function, the post holder will be responsible for managing formal serious further offence reviews and/or formal complaints investigations within the Division.

Responsibilities, Activities & Duties

• To provide strategic operational leadership to a geographically dispersed specialist divisional team undertaking formal reviews and investigations
• To support the Head of Operational Function providing management and leadership within the National Probation Service (NPS) Division.
• To represent the Head of Operational Function with external agencies/stakeholders and staff as appropriate.
• The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
• May be required to participate in out of hours on call rota
• Manage and co-ordinate the work of a specialist divisional team undertaking formal reviews and investigations of Serious Further Offences and/or formal complaints in accordance with NPS policies and procedures
• Responsible for the management and professional development of staff within the team
• Ensure all formal complaints investigations and/or Serious Further Offence reviews within the Division are carried out in line with NPS standards and guidelines and to a good quality
• Ensure that all data is handled and stored in accordance with NPS and HMPPS instructions
• Conduct investigations/reviews in person when requested by the divisional senior management team in relation to high profile complaints/SFOs which present a reputational risk for NPS
• Ensure the learning from complaints and/or SFOs is communicated through guidance and briefings to senior managers and all relevant practitioners within the Division, and to all external stakeholders as required, in order to contribute to the professional development of divisional staff
• Provide advice and support on informal complaints, where necessary
• Analyse data trends to ensure all relevant performance targets are met and maintained
• Develop long term strategy for Serious Further Offences that meets the business needs
• Oversee the investigation of other investigations including child safeguarding reviews, domestic homicide reviews, MAPPA serious case reviews
• Develop and sustain effective working relationships with internal customers, key stakeholders and external agency partners in the Criminal Justice System and related bodies
• Provide operational support to the Head of Operational Function within relevant Probation Instruction criteria and rules
• Oversee the investigation of grievances, disciplinary matters and other internal staff investigations as required from time to time
• Under the guidance of the Head of Operational Function to take the lead on specific projects/portfolios
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies
• Work within the aims and values of NPS and HMPPS
• The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Selection, Benefits & Requirements

We’ll assess you against these behaviours during the selection process: Changing and Improving; Communicating and Influencing; Working Together.

Benefits include access to learning and development; flexible working options to enhance work-life balance; an inclusive culture; Civil Service pension with an employer contribution of 28.97%; annual leave; public holidays; and season ticket advance. For more information about the recruitment process, benefits and allowances and answers to general queries, please click the Candidate Information Page.

Selection process details: This vacancy uses Success Profiles to assess Behaviours, Strengths and Experience. Feedback will only be provided if you attend an interview or assessment.

Security: Successful candidates must undergo a criminal record check. Basic/baseline personnel security checks apply for those working with government assets.

Nationality requirements: The post is broadly open to UK nationals, certain other statuses and families as detailed in the original wording. Further information on nationality requirements is available in the provided links.

Probation Qualification Framework: Graduate Diploma/Honours Degree in Community Justice integrated with Level 5 Diploma in Probation Practice or a recognized qualification; previously recognised qualifications include NPS-JES-0061 or related probation studies options as listed in the original content.