Revenues and Benefits Assistant

Maldon District Council; Maldon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in the United Kingdom is looking for a Revenues & Benefits Assistant to provide essential administrative support. This role involves managing customer records, handling correspondence, and contributing to the efficient operation of the Revenues and Benefits Service. Ideal candidates should possess excellent communication skills and a proactive attitude. Training is provided for those with less experience. Benefits include participation in the Local Government Pension Scheme, and discounted gym membership, among others.

Benefits

Local Government Pension Scheme

Cycle to work scheme

Salary sacrifice car lease scheme

Free parking

Discounted gym membership

Qualifications

• Desirable previous experience in a similar role, but not essential.
• Ability to work independently and consult with colleagues when necessary.
• Passion for providing excellent customer service.

Responsibilities

• Provide key administrative support to the Revenues and Benefits Service.
• Handle and file physical and digital mail accurately.
• Update relevant information systems to maintain accurate customer records.

Skills

Excellent communication skills

Proactive problem-solving

Outstanding time management

Attention to detail

Job description

This role provides remote and flexible working as well as working within the Council Offices, subject to business need.

We offer flexibility and remote working, but please only apply if you're able to work regularly from our office.

Description

Join Maldon District Councilas a Revenues & Benefits Assistantand make a real differenceinmaximisingcollection ofmillions ofpounds of Council Tax, BusinessRatesandoverpaidHousing Benefit.As well asensuringthose on a low income are receiving theircorrect entitlement of Housing Benefit and Council Tax Support.

We’relooking for someoneproactive,confidentand passionate about providing excellent customer service.Ifyou enjoy working as part of team as well as being self-motivated this role is for you.

About this role

As a Revenues andBenefits Assistant,you will play an integral rolein the runningof theRevenues and Benefits Service.You will be providingkeyadministrative supportincluding the handling and filing ofboth physical and digital mail.

You will also be updatingrelevantinformation systems to ensure that customer recordsremainaccurate, up to date andin accordance withData Protection Principles.

Inaddition,yourdutieswill involve supporting the managementwith the day to day running of the service, understanding when to work independentlyand when to consult with colleagues.

This role requiresexcellentcommunication skills, a proactive approach to problem-solving,outstandingtime management skills and attention to detail.

You’llbe part of a dedicated team committed to making a differenceto the residents of the district.

Previousexperience is desirable,but not essential,as full training will be given.

*Please note this role will be subject to a Basic DBS Check *

For an informal discussion about this position

For more information or an informal chat, please contactDave Warrilow-Revenues & Benefits Team Leader:[e-mail] In addition to a competitivesalary,you will be entitled toparticipatein the Local Government Pension Scheme, cycle to work scheme, salary sacrifice car lease scheme and willbenefitfrom free parking. You can also receive discounted local gym membership.

Maldon District Council’s structure charts are available to view here

Interviews to be held on the week commencing on the 2nd february 2026.

Please note: All interview notifications will be sent via e-mail. Please ensure you provide an e-mail address so that we can make contact with you. If email is not suitable to you because of additional needs, please make us aware so we can support you through this process fairly on 01621 854477.

Unfortunately, due to the number of applications we receive, we are unable to respond to all applications. Therefore, should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.