Returns Agent

Europcar; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading car rental company in Greater London is seeking a Customer Service Returns Assistant to enhance the customer experience at Gatwick Airport. You will be pivotal in ensuring timely vehicle returns, achieving customer service excellence, and maintaining high standards. Ideal candidates should possess a clean driving licence with at least 4 years of experience, along with strong communication and interpersonal skills. Competitive salary and various perks are offered, including holiday and pension benefits.

Benefits

Competitive Basic Salary

Bonus earnings potential

5.6 weeks holiday

Enhanced Maternity and Adoption Leave

Pension and life insurance scheme

Discounted car hire rates

20% discount on EE mobile phone contracts

Confidential legal and support service

Career progression and development

Qualifications

• Full valid clean driving licence with a minimum of 4 years driving experience.
• Ability to work as part of a team in a fast-paced environment.
• Car rental/sales experience is desirable but not essential.

Responsibilities

• Ensure customers receive and return their vehicles in a timely manner.
• Achieve all KPIs related to customer service excellence.
• Complete all administration accurately according to procedures.
• Process workshop vehicles as per operating procedures.

Skills

Excellent communication skills

Interpersonal skills

Team collaboration

Flexibility in working hours

Job description

Job Description

Europcar is looking for a Customer Service Returns Assistant at our Gatwick Airport location, working as part of our vehicle returns team.

As part of our vehicle returns team, you will work in a fast‑paced environment where the customer is at the centre of everything we do. You will provide a world‑class customer‑facing service at every stage of the rental process, working in our car parks to assist customers at the beginning and end of their Europcar experience.

Responsibilities

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Ensure the continued excellence in customer service and damage standards, and achieve all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.

Qualifications

• A full valid clean driving licence with a minimum of 4 years driving experience.
• Excellent communication and face‑to‑face interpersonal skills.
• Ability to work as part of a team in a fast‑paced environment.
• Flexibility in working hours, including availability during the day, evenings and weekends.
• Car rental/sales experience is desirable but not essential (training will be provided).

What we can offer you

• Competitive Basic Salary
• Bonus earnings potential
• Starting 5.6 weeks holiday (including bank holidays)
• Enhanced Maternity and Adoption Leave (subject to service and earnings qualifications)
• Pension and a life insurance scheme
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts
• Confidential legal and support service through BUPA
• Career progression and development (forms part of current non‑contractual benefit offering)

Apply Today

If you believe you have what it takes to become a successful Customer Service Returns Agent within Europcar, please apply today!

Agencies – Please do not send speculative candidates or CVs in response to this advert. The company will not accept any terms and conditions based on speculative applications being sent.

Employment Type: Full‑Time

Vacancy: 1