Retirement Living Assistant

Riverside; Stockport; On-site; GBP 26,000; Full time

Job summary

A housing association in the UK is seeking a Retirement Living Assistant to provide essential housing-related support for customers aged 55 and older. You will assist in managing day-to-day operations, ensure professional communication, and maintain confidentiality. Candidates should have experience in customer service, strong communication skills, and a background working with vulnerable groups. The role offers competitive pay and a range of benefits including flexible working options and professional development.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in personal development

A wide range of benefits

Qualifications

• Experience of working in a customer focused environment.
• Strong communication skills necessary for interaction with clients.
• Previous experience of working with vulnerable and/or older people.
• Excellent computer skills including proficiency in Microsoft Office.

Responsibilities

• Act as a point of contact for residents via phone and in-person.
• Ensure best practice in delivering housing management services.
• Assist with tenancy agreements and maintain secure records.

Skills

Customer service experience

Strong communication skills

Experience with vulnerable/older people

Proficiency in Microsoft Office

Job description

Job Title: Retirement Living Assistant

Contract Type: Permanent

Salary: £25,673.65 Per Annum

Working Hours: 37.5 Hours per week

Working Pattern: Monday to Friday split between two services

Location: Covering Hyde House Stockport, Mellands Court Gorton Manchester, 37.5 split equally between two services

Covering two services for customers over 55, providing housing related support, Health and safety duties of running services and support planning experience.

The difference you will make as a Retirement Living Assistant

Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide ‘best practice’. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.

About you

• Experience of working in a customer focussed environment
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft Office

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Application Details

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

Applications may close before the deadline, so please apply early to be considered.