Retirement Housing Scheme Manager - Camden -Full Time Permanent £28,079

Origin Housing; City Of London; On-site; GBP 29,000; Full time

Job summary

A housing organization in London seeks a Retirement Housing Scheme Manager to oversee a retirement scheme for seniors. The role involves managing resident relationships, ensuring safety policies, and conducting inspections. Ideal candidates should have experience with vulnerable adults and strong communication skills. Competitive salary of £28,079 and generous benefits included.

Benefits

25-day holiday allowance

Competitive salary

Volunteer days

Pension scheme

Health cash plan

Interest-free loans

Learning and development opportunities

Qualifications

• Experienced in working with vulnerable adults in a semi-independent housing service.
• Strong understanding of the needs of older people.
• Confident in supporting residents with benefit applications and queries.
• Ability to plan, prioritise and deliver work to targets.

Responsibilities

• Act as main point of contact for residents and their families.
• Respond to emergency situations received via the Warden Call system.
• Carry out regular scheme and estate inspections.
• Ensure all Health & Safety policies and procedures are maintained.

Skills

Experience with vulnerable adults

Knowledge of welfare benefits

Ability to communicate across cultures

Confident in supporting residents

Good written and verbal communication skills

Good IT skills

Job description

Overview

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role

Retirement Housing Scheme Manager - Ashton Court, Camden - Full time permanent role

You'll manage our retirement housing scheme Ashton Court in Camden. It has 24 flats and residents are over 55 years of age and are semi-independent. We're looking for someone who truly cares about, and has deep knowledge of, issues affecting vulnerable people and the elderly. Regular Social activities include coffee mornings.

As Scheme Manager you will be a committed and motivated person to work closely with and support The Retirement Housing Manager in delivering a high-quality Retirement Housing service to our organisation.

This post is predominantly lone working however you will be working as part of a wider team of Scheme Managers providing a high-quality housing service to older people in the Chelmsford, Barnet, Finchley , Camden and Hertfordshire areas. This is a rewarding and exciting position, responsible for building relationships and trust internally within your Origin team and Residents.

What you’ll do

• Act as main point of contact for Residents and their families.
• Write and review reports and complete risk assessments
• Respond to emergency situations received via the Warden Call system during daytime hours
• Ensure all Health & Safety policies and procedures are maintained within the service including the prompt reporting and follow up of communal repairs
• Carry out regular Scheme and estate inspections including regular fire alarm tests and fire Safety inspections

Skills and experience we'd like you to have

• is experienced in working with vulnerable adults in a semi-independent housing service, as well as have a strong understanding of the needs of Older People.
• possesses a sound knowledge of welfare benefits and health and safety procedures for this type of service and is confident in supporting residents with benefit applications and queries, including making referrals for additional welfare advice and support.
• is a practical thinker and doer, able to plan and prioritise work, and adapt to change when necessary so you must be able to priorities your work and meet firm deadlines.
• Has experience of working in a customer focused environment, preferably in the housing sector
• Has the ability to communicate with a wide range of people across different cultures.
• is confident in supporting residents with benefit applications and queries, including making referrals for additional welfare advice and support.
• has the ability to plan, prioritise and deliver work to targets/deadlines
• is a confident communicator across all channels with good written and verbal communication skills and good IT skills

Our Values

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

We\'re committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Benefits

• A generous 25-day holiday allowance pro rata per annum plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• Competitive salary of £28,079 per annum.
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions from 4% - 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus
• We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job requirements for Scheme Manager.

Closing date for applications: 7 October 2025

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.